Showroom Administrative Assistant – Customer Service

Mission Tile West; Santa Monica (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Mission Tile West in Santa Monica is seeking an Administrative Assistant – Customer Service to be the welcoming face and organized heartbeat of our showroom. You will assist with orders, support the sales team, and ensure smooth daily operations in a fast-paced environment.

This full-time, in-person role offers growth opportunities and the chance to contribute to a family-owned company that values service, teamwork, and thoughtful design.

Qualifications

• Customer-focused professional with strong interpersonal skills.
• Excellent verbal and written communication.
• Highly organized with attention to detail.
• Comfort with basic computer systems and data entry will be taught on internal systems.

Responsibilities

• Greet clients, visitors, and vendors with warmth and professionalism in person and over the phone.
• Answer calls, route inquiries, and manage office correspondence.
• Assist with order processing, data entry, and customer support using internal systems.
• Provide administrative support to the sales team.
• Maintain a welcoming front office environment and ensure supplies are stocked.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Job description

Mission Tile West in Santa Monica is seeking an Administrative Assistant – Customer Service to be the welcoming face and organized heartbeat of our showroom. You will assist with orders, support the sales team, and ensure smooth daily operations in a fast-paced environment.

This full-time, in-person role offers growth opportunities and the chance to contribute to a family-owned company that values service, teamwork, and thoughtful design.