Show Ambassador: Dynamic Guest Experiences & Sales

Museum-of-Ice-Cream; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

EAP

401(k)

Employee of the month

Career growth

Snacks & ice cream

Team outings

Annual review & bonus

Free museum entry

Job summary

Museum of Ice Cream is seeking a Show Ambassador to energize guests through interactive performances and high-energy guest service. You will engage visitors, support sales in the museum’s retail shop, bar, and ticketing areas, and assist with VIP events while collaborating with Service and Show Teams to ensure a magical guest experience.

Ideal candidates bring a passion for guest interaction, strong teamwork, and the ability to adapt across performances, retail, events, and operations.

Qualifications

• Customer service experience or transferable skills from hospitality, retail or experiential industries.
• Fluent English communication as required for effective role performance.
• Ability to work in a high-energy environment with a team.

Responsibilities

• Guest Engagement & Performance: Use scripted guides and spontaneous performances to create memorable experiences.
• Sales Across Key Business Areas: Support sales across MOIC’s retail shop, bar and/or buffet, and ticketing.
• Ice Cream & Treat Delivery (Cross-Trained): Assist Service Team in delivering ice cream and treats efficiently.
• Hospitality & Service: Provide real-time, positive guest support to ensure a great experience.
• Event & VIP Setup: Assist with performances and experiences for events and VIP guests.
• Collaboration: Work closely with Service and Show Teams for cohesive guest experiences.
• Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum.
• Perform Other Duties: Take on additional tasks as assigned.

Skills

Customer service

English communication

Teamwork

Job description

Museum of Ice Cream is seeking a Show Ambassador to energize guests through interactive performances and high-energy guest service. You will engage visitors, support sales in the museum’s retail shop, bar, and ticketing areas, and assist with VIP events while collaborating with Service and Show Teams to ensure a magical guest experience.

Ideal candidates bring a passion for guest interaction, strong teamwork, and the ability to adapt across performances, retail, events, and operations.