Disability Claims Specialist - Return-to-Work Advocate

MetLife; Cary (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer matching

Employee Assistance Program

Job summary

MetLife's Global Customer Service and Operations team administers disability claims with a focus on trust and empathy, guiding claimants through return‑to‑work strategies while leveraging innovative technology to improve processes. The role requires close collaboration with internal teams to deliver consistent, excellent service across complex scenarios.

The position emphasizes ownership of claim decisions, proactive claimant communication, and adherence to contractual provisions, with a strong

Qualifications

• Live within commutable distance to the posted site.
• Locations: Oriskany NY, Bloomfield CT, Tampa FL, Cary NC.
• High school diploma or GED equivalent.
• Understanding of disability contractual provisions, especially the definition of disability.
• Strong communication skills.
• Critical-thinking, strategic-thinking, and prioritization skills.
• Ability to give and receive feedback using specific measurements.

Responsibilities

• Applies disability contract provisions to ensure liability is understood and appropriately applied throughout the life of the claim.
• Communicates with the claimant to set expectations and assess barriers to return to work, keeping them informed of status.
• Partners with the claimant and resources to ensure a well‑understood plan for return to work and prognosis, updating partners on key events.
• Manages assigned claims block, prioritizes actions, uses resources efficiently, and makes timely claim decisions.
• Delivers high level service including timely calls back and clear communication with claimants.

Skills

Communication skills

Coaching claim specialists

Critical thinking

Prioritization

Interpersonal skills

Education

High school diploma or GED

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Job description

MetLife's Global Customer Service and Operations team administers disability claims with a focus on trust and empathy, guiding claimants through return‑to‑work strategies while leveraging innovative technology to improve processes. The role requires close collaboration with internal teams to deliver consistent, excellent service across complex scenarios.

The position emphasizes ownership of claim decisions, proactive claimant communication, and adherence to contractual provisions, with a strong