Shore Excursions Director & Guest Experience Lead

American Cruise Lines; Paducah (KY); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursion programs aboard our ships for the 2027 season. The role combines guest engagement, vendor coordination, and brand representation with long hours and high guest interaction.

You will arrange excursions, brief guests, coordinate logistics with vendors, and work closely with Cruise Director and Hotel Manager.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsabilités

• Arrange, confirm and adjust shore excursions and transfers.
• Be well-versed in cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a brand ambassador.
• Coordinate, communicate and confirm logistics with vendors, coach companies and ground operators for timely service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; be fully responsible for system hardware.
• Manage launch boat operations with the Mate.
• Coordinate weekly office inventory.
• Coordinate collection of arriving packages and confirm receipt with the Hotel Manager & Mate.
• Purchase morning newspapers in port each day.
• Oversee and display port information collateral for guests; coordinate with local CVBs for maps and brochures.

Connaissances

Public speaking

Time management

Guest engagement

Problem solving

Team collaboration

Formation

Bachelor’s Degree in hospitality, tourism, or event management

Outils

Microsoft Office Suite

TWIC

Description du poste

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursion programs aboard our ships for the 2027 season. The role combines guest engagement, vendor coordination, and brand representation with long hours and high guest interaction.

You will arrange excursions, brief guests, coordinate logistics with vendors, and work closely with Cruise Director and Hotel Manager.