Shipboard Excursions Director

American Cruise Lines; Biloxi (MS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Travel

Room and board

Uniforms provided

Training provided

Job summary

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director to lead shore excursions and guest engagement on our shipboard team for the 2027 season. You will coordinate excursions, coordinate vendors, and serve as a brand ambassador with a focus on exceptional guest satisfaction.

The role requires long hours, strong leadership, and a passion for travel experiences.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential.
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Arrange, confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Promote on board sales and brand loyalty program.
• Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions.

Skills

Public speaking

Time management

Attention to detail

Customer service

TWIC

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director to lead shore excursions and guest engagement on our shipboard team for the 2027 season. You will coordinate excursions, coordinate vendors, and serve as a brand ambassador with a focus on exceptional guest satisfaction.

The role requires long hours, strong leadership, and a passion for travel experiences.