Shore Excursions Director - Guest Experience

American Cruise Lines; New London (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel, room and board provided

Job summary

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director to lead shore excursions and transfers aboard our ships for the 2026 season. You will engage guests, coordinate with vendors, and serve as a brand ambassador with a focus on guest satisfaction during port calls.

This on-board role demands energy, creativity, and a collaborative spirit, with long hours and a strong emphasis on safety, logistics, and guest experience.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Strong public speaking and guest service skills.
• Proficiency in MS Office Suite.

Responsibilities

• Arrange and confirm all shore excursions and transfers.
• Be well-versed in ports of call and offered excursions.
• Accompany guests on daily excursions as a brand ambassador.

Skills

Public speaking

Time management

Guest engagement

Problem solving

Education

Bachelor's in hospitality

TWIC credential

Tools

MS Office

Job description

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director to lead shore excursions and transfers aboard our ships for the 2026 season. You will engage guests, coordinate with vendors, and serve as a brand ambassador with a focus on guest satisfaction during port calls.

This on-board role demands energy, creativity, and a collaborative spirit, with long hours and a strong emphasis on safety, logistics, and guest experience.