Shopper Insights Senior Client Lead New Minneapolis

dunnhumby Ltd.; Minneapolis (MN); On-site; USD 110,000 - 150,000; Full time

Job summary

dunnhumby, a global leader in customer data science, seeks a Shopper Insights Senior Client Lead in Minneapolis. You will partner with top retailers to turn customer data into commercial impact, owning relationships and guiding strategic account plans to deliver growth.

You will collaborate with cross-functional teams, translate insights into actionable recommendations, and coach junior colleagues while balancing client priorities and business objectives.

Qualifications

• Experience managing supplier, brand or CPG client relationships within a retail-facing, consulting, category management or insights environment.
• Strong analytical and problem-solving skills with the ability to transform complex information into clear, actionable recommendations.
• Excellent communication, presentation and storytelling skills that influence decision-making at multiple levels.
• Commercial awareness and a track record of helping clients achieve growth and business objectives.
• The ability to manage multiple priorities and build effective relationships across a broad range of stakeholders.
• Experience coaching, mentoring or supporting the development of colleagues.

Responsibilities

• Build, develop and own relationships with assigned client contacts and retailer stakeholders, becoming a trusted advisor to your customers.
• Create and manage account plans, delivery priorities and governance processes to ensure successful client outcomes.
• Translate insights, analytics and customer understanding into compelling recommendations and presentations that drive action and measurable business impact.
• Identify opportunities to expand client partnerships through upsell, cross-sell and renewal activities.
• Partner closely with cross-functional teams to deliver integrated solutions and exceptional client experiences.
• Coach and support junior team members, contributing to team capability development and collaborative success.
• Drive customer-first thinking while balancing commercial objectives and client priorities.

Skills

Client relationship management

Analytical thinking

Communication & storytelling

Business growth mindset

Cross-functional collaboration

Mentoring juniors

Job description

dunnhumby

is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Ourmission:

to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the world’s most competitive markets, with a deluge of multi-dimensional data,dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumbyemploysnearly2,500expertsinofficesthroughoutEurope,Asia,Africa,andtheAmericasworkingfortransformative,iconicbrandssuchasWalmart,Coca-Cola,Meijer,Procter&GambleandMetro.

dunnhumby is seeking Shopper Insights Senior Client Lead,

who will partner with some of the world's most ambitious retailers and brands to turn customer data into commercial impact. We build long-term, strategic relationships across grocery, mass and specialty retail, translating customer insight into range, pricing, promotion and growth strategies that put the customer at the heart of every decision.

If you're passionate about combining customer insight, commercial strategy and client partnership to drive measurable business outcomes, we'd love to hear from you. you will play a key role in helping clients unlock growth opportunities through data-driven insights and strategic partnership.

What You'll Be Doing

• Build, develop and own relationships with assigned client contacts and retailer stakeholders, becoming a trusted advisor to your customers.
• Create and manage account plans, delivery priorities and governance processes to ensure successful client outcomes.
• Translate insights, analytics and customer understanding into compelling recommendations and presentations that drive action and measurable business impact.
• Identify opportunities to expand client partnerships through upsell, cross-sell and renewal activities.
• Partner closely with cross-functional teams to deliver integrated solutions and exceptional client experiences.
• Coach and support junior team members, contributing to team capability development and collaborative success.
• Drive customer-first thinking while balancing commercial objectives and client priorities.

What We're Looking For

• Experience managing supplier, brand or CPG client relationships within a retail-facing, consulting, category management or insights environment.
• Strong analytical and problem-solving skills with the ability to transform complex information into clear, actionable recommendations.
• Excellent communication, presentation and storytelling skills that influence decision-making at multiple levels.
• Commercial awareness and a track record of helping clients achieve growth and business objectives.
• The ability to manage multiple priorities and build effective relationships across a broad range of stakeholders.
• Experience coaching, mentoring or supporting the development of colleagues.

WhatYouCanExpectFromUs

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexibe options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge.

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in dunnhumby’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.