Shopper Insights Senior Client Lead

dunnhumby; Minneapolis (MN); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Tech investment and cutting-edge tools

Job summary

dunnhumby, the global leader in Customer Data Science, seeks a Senior Client Lead to partner with major retailers and brands worldwide. You will translate customer insights into commercial impact, manage strategic account plans, and shepherd cross-functional teams to deliver integrated solutions that put the customer first.

You will build long-term relationships, create governance for client outcomes, and coach junior members while balancing growth with client priorities.

Qualifications

Responsibilities

• Build, develop and own relationships with assigned client contacts and retailers, becoming a trusted advisor to your customers.
• Create and manage account plans, delivery priorities and governance processes to ensure successful client outcomes.
• Translate insights and customer understanding into compelling recommendations and presentations that drive action and measurable business impact.
• Identify opportunities to expand client partnerships through upsell, cross-sell and renewal activities.
• Partner closely with cross-functional teams to deliver integrated solutions and exceptional client experiences.
• Coach and support junior team members, contributing to capability development and collaborative success.
• Drive customer-first thinking while balancing commercial objectives and client priorities.

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestle, Unileverand Metro.

dunnhumbyisseekingShopperInsightsSeniorClientLead,whowillpartnerwithsomeoftheworld'smostambitiousretailersandbrandstoturncustomerdataintocommercialimpact.Webuildlong-term,strategicrelationshipsacrossgrocery,massandspecialtyretail,translatingcustomerinsightintorange,pricing,promotionandgrowthstrategiesthatputthecustomerattheheartofeverydecision.

Ifyou'repassionateaboutcombiningcustomerinsight,commercialstrategyandclientpartnershiptodrivemeasurablebusinessoutcomes,we'dlovetohearfromyou.youwillplayakeyroleinhelpingclientsunlockgrowthopportunitiesthroughdata-driveninsightsandstrategicpartnership.

What You'll Be Doing

• Build,developandownrelationshipswithassignedclientcontactsandretailerstakeholders,becomingatrustedadvisortoyourcustomers.


• Createandmanageaccountplans,deliveryprioritiesandgovernanceprocessestoensuresuccessfulclientoutcomes.


• Translateinsights,analyticsandcustomerunderstandingintocompellingrecommendationsandpresentationsthatdriveactionandmeasurablebusinessimpact.


• Identifyopportunitiestoexpandclientpartnershipsthroughupsell,cross-sellandrenewalactivities.


• Partnercloselywithcross-functionalteamstodeliverintegratedsolutionsandexceptionalclientexperiences.


• Coachandsupportjuniorteammembers,contributingtoteamcapabilitydevelopmentandcollaborativesuccess.


• Drivecustomer-firstthinkingwhilebalancingcommercialobjectivesandclientpriorities.

What We're Looking For

• Experiencemanagingsupplier,brandorCPGclientrelationshipswithinaretail-facing,consulting,categorymanagementorinsightsenvironment.


• Stronganalyticalandproblem-solvingskillswiththeabilitytotransformcomplexinformationintoclear,actionablerecommendations.


• Excellentcommunication,presentationandstorytellingskillsthatinfluencedecision-makingatmultiplelevels.


• Commercialawarenessandatrackrecordofhelpingclientsachievegrowthandbusinessobjectives.


• The ability to manage multiple priorities and build effective relationships across a broad range of stakeholders.


• Experience coaching, mentoring or supporting the development of colleagues.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here).