Retail Insights Senior Client Lead

dunnhumby Ltd.; Cincinnati, Northern (OH, KY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Job summary

dunnhumby is the global leader in Customer Data Science, partnering with retailers and brands to place the customer at the centre of decision making. We deliver insights to Merchandising leadership and mentor our junior team members, with optional remote work across the U.S.

The role focuses on end-to-end insight projects, leveraging shopper data tools and applied data science to inform merchandising strategy and measurable value for clients.

Qualifications

• Bachelor’s degree (or foreign educational equivalent).
• At least 2 years of experience in marketing/business analytics.
• At least 3 years of experience in each of: retail insights, understanding merchant objectives, shopper data tools, stakeholder management, leading analytics projects, grocery/drug store industry, driving value, and analyzing consumer behavior.

Responsibilities

• Facilitate end-to-end project management of insight projects for Merchandising stakeholders.
• Deliver insights using Applied Data Science and shopper behavior analysis.
• Lead case studies and share best practices across teams.
• Keep up-to-date with retail trends and translate them for clients.
• Build content for Shopper Insights forums and support collaborative practice.

Skills

Retail insights

Shopper metrics

Client management

Project leadership

Grocery/Drug store industry

Data storytelling

Analytical communication

Flexibility to work remotely

Education

Bachelor’s degree or foreign educational equivalent

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Job Title:

Retail Insights Senior Client Lead

Job Location:

3825 Edwards Road, #600, Cincinnati, OH 45209. May work remotely.

Job Duties:

WHY I DO MY JOB | Job purpose

To support engagement with customer insights across the Merchandising organization. To deliver insights directly to Merchandising leadership and to build out best practices and learning approaches that drive Merchant proficiency with our insight solutions and their applications.To coach and mentor junior members of the team. May work remotely 100% of the time (anywhere in U.S.).

WHAT I DO | Key accountabilities

• Facilitate end-to-end project management (ideation, design, execution, delivery, and socialization) of insight projects for key Merchandising stakeholders.
• Deliver projects through a combination of Applied Data Science analysis and Shopper Behavior, using insights to tell an impactful story.
• Support other initiatives of the Merchandising Engagement Team. Lead the creation of case studies for every project and role-model best practice sharing between dunnhumby teams.
• Keep up to date with retail trends and best practices and make it relevant for client counterparts.
• Support the continued evolution and growth of our collaborative insight practice with retailers and suppliers through creating content for and attending Shopper Insights community forums.
• Take ownership of your career and skills development.
• Maintain all required skills & complete necessary training and act in line with our values and Code of Business Conduct.
• Manage bespoke insight projects end-to-end, from scoping to delivery, working in partnership withAppliedData Science team.
• Capture and track value delivered from analysis projects and consulting, hitting an end of year value target.
• Leverage existing shopper behavior tools to conduct analysisfor senior stakeholders.
• Develop andmaintainstrong knowledge of our shopper behavior toolsin order tospeak to theirappropriate application, coach users, and craft analysis plans using the tools.

Job requirements:

Bachelor’s degree (or foreign educational equivalent). In lieu of a degree, must have at least 2 years of professional experience in a marketing / business analytics role.

In addition to the degree (or alternate 2 years of experience), must have at least 3 years of experience in each of the following:

• Providing retail/retail insights, shopper metrics, or panel data;
• Understanding of retail/merchant objectives that manifest in assortment, pricing, promotion decisions;
• Experience working with industry shopper data tools and methodology used in category management, pricing and promotion, and merchandising strategy;
• Managing and supporting client stakeholders;
• Leading projects working with an analyst team doing direct coding to produce bespoke output to address client questions;
• Working in the grocery/drug store industry;
• Driving commercial value through sold products and services; and
• Analyzing customer behavioral data and transforming the data into actionable insights.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.