Retail Floor Team Lead — Elevate Shopper Experience

Goodwill Industries of Middle Tennessee, Inc.; Murfreesboro (TN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Sales Floor Team Lead in Murfreesboro to elevate the shopper experience. You will oversee front end and sales floor operations, including cash handling, merchandising, and store readiness, while coaching team members.

The role emphasizes teamwork, respect, uprightness, and empowerment aligned with our mission to change lives through education and employment.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• 1–2 years of experience in production, warehouse, retail, or logistics.
• Strong communication, organizational skills; capable of coaching staff.

Responsibilities

• Lead daily front end operations, cashier accuracy, and queue management.
• Maintain clean, organized sales floor per merchandising standards.
• Greet shoppers, assist with questions, and escalate issues when needed.
• Support opening/closing, safety, and asset protection practices.

Skills

Customer service

Cash handling

Team leadership

Merchandising

Communication

Education

High School Diploma or equivalent

Associate's degree

Tools

Outlook

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Sales Floor Team Lead in Murfreesboro to elevate the shopper experience. You will oversee front end and sales floor operations, including cash handling, merchandising, and store readiness, while coaching team members.

The role emphasizes teamwork, respect, uprightness, and empowerment aligned with our mission to change lives through education and employment.