Shopper Experience Lead — Club Pickup & Ecommerce

Walmart Inc.; Cockeysville (MD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plans

Paid time off

Job summary

Walmart Sam’s Club in Timonium, MD is hiring for a Full-time associate at Sam’s Club. You will supervise and support club operations, oversee ecommerce programs like Pickup and Ship From Club, and ensure member satisfaction while maintaining safety and policy compliance.

You will train and assign duties to associates, monitor KPIs, handle customer issues, and help execute the Open Door Policy. The role involves teamwork, process improvement, and delivering excellent service to members and guests.

Qualifications

• Must be 18 years of age or older.
• Must successfully complete all job required trainings and assessments within a prescribed time period.

Responsibilities

• Supervise associates and coordinate duties in assigned area to meet goals and feedback.
• Oversee Sams Club ecommerce programs (Pickup, Ship From Club) and resolve customer complaints.
• Audit customer orders, ensure accuracy, and monitor KPIs.
• Maintain safety, compliance, and merchandise presentation according to policies.

Skills

Customer service

Supervision

Safety compliance

Ecommerce operations

Team leadership

Open Door Policy

Job description

Walmart Sam’s Club in Timonium, MD is hiring for a Full-time associate at Sam’s Club. You will supervise and support club operations, oversee ecommerce programs like Pickup and Ship From Club, and ensure member satisfaction while maintaining safety and policy compliance.

You will train and assign duties to associates, monitor KPIs, handle customer issues, and help execute the Open Door Policy. The role involves teamwork, process improvement, and delivering excellent service to members and guests.