Customer Experience Specialist (Chats & Returns)

DNAM Brands; Commerce (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

DNAM Brands is seeking a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role handles inquiries via email or chats on platforms such as Whatnot and TikTok Shop.

You will process orders, returns, exchanges, and refunds, and maintain accurate records in CRM or POS systems. Join a team that values clear communication, accuracy, and collaboration to uphold brand standards and deliver

Qualifications

• 1+ year in customer service is required or preferred.
• Strong verbal and written communication abilities.
• Ability to handle high-volume inquiries with empathy and professionalism.
• Familiarity with CRM or POS systems and data entry accuracy.

Responsibilities

• Respond to inquiries via email or chat promptly and professionally.
• Resolve complaints while maintaining a positive customer experience.
• Process orders, returns, exchanges, and refunds accurately.
• Provide clear product, service, and policy information.
• Document interactions and update records in CRM or POS systems.
• Escalate complex issues and follow up to ensure resolution.
• Maintain knowledge of products and procedures; collaborate with teams.
• Aim for targets on response time and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Data entry

TikTok Shop

Shopify

Tools

CRM systems

POS systems

Email / chat tools

Job description

DNAM Brands is seeking a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role handles inquiries via email or chats on platforms such as Whatnot and TikTok Shop.

You will process orders, returns, exchanges, and refunds, and maintain accurate records in CRM or POS systems. Join a team that values clear communication, accuracy, and collaboration to uphold brand standards and deliver