Shopify Operations Manager (UK-based) Full-time | 20823

Wing Assistant; United States; Remote; GBP 54.000 - 64.000; Vollzeit

Benefits dieser Stelle

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Career Growth

Fun Work Environment

Holiday & Overtime Pay

Zusammenfassung

Wing is seeking a Shopify Operations Manager to lead our remote e-commerce team. You will oversee the Shopify store, inventory, and customer service while building SOPs and improving workflows.

This is a full-time, 100% remote role based in the United Kingdom, with a salary up to $7K per month and benefits including paid training, flexible hours, and career growth.

Qualifikationen

• Proven experience managing a Shopify store.
• Experience with inventory tracking, multiple SKUs, and forecasting.
• Ability to operate independently as an Operations Manager and build SOPs.
• Experience managing customer service systems and leading a team.
• Strong written and spoken communication with customers, factories and staff.

Aufgaben

• Oversee the customer service team and improve FAQs and automated responses.
• Monitor stock levels, forecast restocks, and liaise with factories.
• Manage Shopify store inventory, SKUs and product variants; update customers with tracking.
• Administer Notion workspace, develop SOPs and track launches.
• Track weekly KPIs and reporting to ensure efficiency and quality.

Kenntnisse

Shopify store management

Inventory forecasting

Team leadership & SOPs

Customer service systems

Tools

Shopify

Notion

Jobbeschreibung

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Shopify Operations Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

We are looking for a Shopify Operations Manager to start immediately!

Duties and Responsibilities include but are not limited to:

• Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.
• Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
• E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).
• Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
• Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Required Tools

• Shopify
• Notion

Qualifications:

• Proven experience managing a Shopify store.
• Solid experience handling inventory tracking, multiple SKUs, and forecasting.
• Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.
• Experience managing customer service systems, reporting, and overseeing a team.
• High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9AM to 6PM UK Time | 40 hours per week, Full-time

Location: 100% Remote

Salary Package: Up to $7K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
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