Shop Technician, Rental

Altorfer Cat; East Peoria (IL); On-site; USD 42,595 - 48,698; Full time

Job summary

Altorfer Cat East Peoria is seeking a field service technician to perform maintenance, diagnose and repair customer-owned construction and aerial work platform equipment, establishing service-oriented relationships with customers.

The role requires lifting up to 75 lbs, a valid driver’s license, and proficiency with MS Office; formal training or 2+ years of experience preferred. Mon–Fri with overtime as needed; hourly wage in USD.

Qualifications

• Formal technical training or 2+ years related experience preferred.
• Knowledge of gas/diesel engines, hydraulic and electrical systems.
• Proficiency with Microsoft Word, Excel, Access and Outlook; DBS knowledge helpful.

Responsibilities

• Perform basic maintenance, diagnosis and repairs on customer-owned equipment.
• Establish and maintain service-oriented relationships with customers.
• Pick up and deliver equipment when necessary.
• Answer calls and respond to customer inquiries in a timely manner.
• Provide excellent customer service to all customers.
• Complete service reports and required paperwork before/after repairs.
• Perform other duties as assigned.

Skills

Gas and diesel engines

Hydraulic systems

Electrical systems

Customer service

Written communication

Organization

Self-motivation

Education

Formal technical training program or 2+ years related experience

Tools

MS Word

Excel

Access

Outlook

DBS knowledge

Job description

Working Hours

Mon‑Fri 7:00 am – 4:00 pm; Saturdays and overtime as needed.

Salary

USD $30.92 /hr. (adjustable to USD $35.35 /hr.)

Responsibilities

• Perform basic maintenance, diagnosis, and repairs on customer‑owned construction and aerial work platform equipment.
• Establish and maintain a service‑oriented working relationship with customers.
• Pick‑up and deliver equipment when necessary.
• Answer calls and respond to customer inquiries.
• Provide excellent customer service to all customers.
• Complete service reports and all required paperwork before and after repairs.
• Perform other related duties as requested or assigned.

Qualifications

• Successful completion of a formal technical training program preferred or a minimum of 2 years of related work experience required.
• Knowledge of gas and diesel engines, hydraulic and electrical systems.
• Automotive and industrial maintenance technicians encouraged to apply.
• Computer literate and proficient with Microsoft Word, Excel, Access, and Outlook; knowledge of DBS preferred.
• Ability to write professional business communication for emails, letters, and notes.
• Self‑starter, well‑organized, and able to work in a fast‑paced environment.
• Excellent customer service skills.
• Ability to lift 75 lbs, bend, twist, and climb.
• Valid driver’s license with a clean driving record: no more than two minor violations within the past three years and no major violations within the past five years (final candidate will undergo a motor‑vehicle report).

Physical Demands

This position requires regular walking, bending, and lifting up to 75 lbs. The job may involve operating equipment to determine maintenance needs, and work can take place in a moderate to high noise‑level shop environment. Employees will also spend time in an office environment, sitting at a desk for extended periods and using a computer and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.