Shop Technician, Rental

Altorfer Cat; Cedar Falls (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Altorfer Cat in Cedar Falls, Iowa, is seeking a Maintenance Technician to handle diagnostics and repairs on construction equipment. The ideal candidate will possess a strong background in both gas and diesel engines, and must demonstrate excellent customer service skills.

This position requires the ability to lift 75 lbs and maintain service records. Candidates should have strong organizational skills and be capable of working in various environments, such as shop and office. Technical training or related experience is preferred.

Qualifications

• Must have excellent customer service skills.
• Knowledge or experience with hydraulic and electrical systems is required.
• Valid driver’s license and clean driving record are mandatory.

Responsibilities

• Perform maintenance, diagnosis, and repairs on construction equipment.
• Maintain service-oriented relationships with customers.
• Complete and manage service reports and paperwork.

Skills

Customer service skills

Knowledge of gas and diesel engines

Proficiency in Microsoft Office

Ability to lift 75 lbs

Education

Completion of formal technical training program

Minimum 2 years of related work experience

Job description

700 am – 400 pm Monday - Friday, Saturdays and overtime when needed

• Perform basic maintenance, diagnosis, and repairs on customer owned construction and aerial work platform equipment.
• Establish and maintain service-oriented working relationship with customers
• Pick-up and delivery of equipment when necessary.
• Answer calls and questions that customers have
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made
• May perform other related duties as requested and/or assigned.
• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
• Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems.
• Automotive and Industrial Maintenance Technicians encouraged to apply.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred.
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
• Must be a self-starter, well organized and able to work in a fast paced environment.
• Excellent customer service skills are needed.
• Must be able to lift 75 lbs, bend, twist, and climb.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works the majority of time in the equipment shop. May on a continuous basis walk, bend and lift up to 75 lbs. At times you may be required to move/operate equipment to figure out what maintenance needs to be performed. The noise level in the shop environment is usually moderate to high. This position also spends a portion of time in an office environment. May, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be flexible to work Saturdays and overtime as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.