Shop Technician

Southwest Jcb; Phoenix (AZ); On-site; USD 39,000 - 48,000; Full time

Job summary

Southwest JCB is seeking a Shop Technician Heavy Equipment AZ to diagnose and repair JCB machinery in our Phoenix shop. The role involves sourcing parts, documenting repairs, and maintaining equipment assets with a focus on quality maintenance and customer satisfaction.

Ideal candidates have 3-5 years in heavy equipment repair, a high school diploma or equivalent, and the ability to work independently in a shop environment while lifting up to 75lbs.

Qualifications

• A minimum of 3-5 years of experience repairing and maintaining construction equipment.
• High school diploma or equivalent and basic math skills.
• Computer-literate with the ability to process information.
• Ability to communicate, prioritize, and maintain time management.
• Physically able to perform duties and lift up to 75lbs.

Responsibilities

• Diagnose and repair equipment and components.
• Source and order parts to ensure repairs are fixed correctly the first time.
• Work in a shop environment on various JCB machines.
• Perform preventative maintenance in a shop setting as directed.
• Communicate repair progress to the Service Manager and customer to ensure satisfaction.
• Use of company vehicles and tooling while maintaining assets.
• Complete all paperwork promptly including work orders and parts orders.
• Adhere to all company policies and procedures.
• Other duties assigned by management.

Skills

Diagnostic skills

Shop maintenance

Parts sourcing

Troubleshooting

Customer communication

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Phoenix - Phoenix, AZ 85009

Position Type: Full Time

Salary Range: $28.00 - $35.00 Hourly

Job Shift: Day

Title: Shop Technician Heavy Equipment AZ

Job Type: Hourly

Department: Service

Supervisor: Service Manager

SUMMARY

As Shop Technician for Southwest JCB, you will be an integral member of our service department. The shop technician will be responsible for diagnosing and repairing various JCB equipment machines and components in the shop environment, including diagnosing, ordering parts, customer and warranty reporting, customer communications, and maintaining company assets. The position's primary focus is to perform quality maintenance, diagnose, and troubleshoot equipment while providing the highest level of customer service and satisfaction.

Responsibilities

• Diagnose and repair equipment and components.
• Properly source and order parts to ensure the repair is fixed the first time correctly.
• Work in a shop environment on various JCB machines.
• Perform preventative maintenance on JCB equipment in a shop environment as directed.
• Communicate repair progress to both the Service Manager and the customer to ensure high customer satisfaction.
• Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner.
• Completing all paperwork promptly, including work orders, parts orders, time, etc.
• Adhere to all company policies and procedures.
• Other duties and projects as assigned by direct management.

Qualifications

• A minimum of 3-5 years of experience repairing and maintaining construction equipment.
• A high school diploma or equivalent and basic math skills.
• Computer-literate with the ability to process information.
• Ability to communicate, prioritize, and maintain time management.
• Capable of accomplishing tasks independently without direct supervision.
• Physically able to perform duties and lift up to 75lbs.
• Maintain a great attitude toward work.
• Adheres to company policies, procedures, and practices as required.
• Acceptable driving record.
• A history of safe work habits.
• Driven, self-motivated, with the ability to work with minimal supervision.
• Valid Driver’s License/Acceptable Driving Record.