Gold Coast JCB - Field Service Technician

JCB North America; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off and paid holidays

Job summary

Gold Coast JCB in Medley, FL, is seeking a senior Field Service Technician to diagnose, repair and maintain heavy machinery at customer sites and in shop environments. You will deliver top‑level customer uptime and mentor peers while adhering to safety standards.

Requirements include a college degree in diesel/technical field or equivalent experience, 10+ years on heavy equipment, and bilingual English/Spanish. Travel is required; benefits include medical/dental/vision and a 401(k).

Qualifications

• College degree in a diesel/technical field or equivalent experience.
• 10+ years as service technician in heavy machinery or diesel engines.
• Bilingual English/Spanish; strong written and verbal communication.

Responsibilities

• Diagnose, repair and maintain heavy machinery and aerial equipment in field and shop.
• Prepare clear service reports and time/work notes for billing.
• Mentor other technicians and assist on complex jobs.
• Travel to customer sites as required and ensure safety compliance.
• Support product clinics and promotional events when needed.

Skills

10+ years experience

Bilingual English/Spanish

Strong written/verbal communications

Heavy machinery knowledge

Proficient with diagnostics & reports

Willingness to travel

Education

College degree in Diesel or Technical field

Equivalent work experience considered

Tools

Diagnostic equipment

MS Office (Word, Excel, PowerPoint)

Job description

Company Profile

Gold Coast JCB is the JCB dealer for Southeast FL with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.

Company Profile

Gold Coast JCB is the JCB dealer for Southeast FL with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.

Position Purpose

Reporting to the Service Manager, the Field Service Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.

Position Type

Full Time, Non-Exempt

Location

Gold Coast JCB, 12450 NW South River Drive, Medley, FL 33178

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Drive to and from customer jobsites or facilities on a company service truck, to perform services on the field.
• Complete and turn in reports that capture all time and work completed, with clear notes.
• Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
• Assist and work with other technicians on complicated jobs and when required.
• Ability to mentor, teach and advice other technicians.
• Complete in shop or on-site system audits and evaluations on machines.
• Assists with customers product clinics, field days, and related promotional events as needed.
• Most possess a valid and active Florida driver’s license, appropriate to the position and type of vehicle required for the position
• Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
• Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
• Practice and adhere to all safety policies and training.
• Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
• Conduct business in alignment with company’s Mission, Vision, and Core Values.
• Other duties as assigned

Minimum Qualifications

• College degree in Diesel or Technical related field.
• Will consider equivalent work experience in lieu of educational qualifications.
• 10+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
• Bilingual (English / Spanish)
• Strong written and verbal communications skills.
• Knowledge of heavy machinery, truck or diesel engine industries.
• Strong computer skills to perform diagnostics, complete and submit reports, etc.
• Ability to travel.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment for up to 12 hours.
• Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.
• Use hands, arms and legs fully; grasp, manipulate and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well with or without aid.
• Communicate by speech and hearing in person at a basic English and Spanish proficiency.
• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at "https://www.jcb.com/en-gb/about/careers".

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.