Shop Technician

Pacific Office Automation; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Advancement opportunities

Insurance plans

401(k) matching

Paid time off

FSA/HSA programs

Job summary

Pacific Office Automation, a major player in the document imaging and technology space, is hiring a Shop Technician for our Phoenix, AZ location. The role is a mid-high level technician position with copier experience and a pay rate of $20–$24/hr DOE.

The job includes building, assembling, and inventory control of equipment, plus collaborating with the shop manager to resolve issues and order parts. Overtime may be required and opportunities for advancement are available.

Qualifications

• Mid-level technician with copier background required.
• 2+ years supporting office equipment.
• Strong basic knowledge of computers and networks.
• Training and experience with Sharp, Konica Minolta or other copiers, printers, and fax products.

Responsibilities

• Assemble new, demo or refurbished equipment for delivery and setup at customer locations.
• Maintain accurate inventory and organize equipment.
• Coordinate with shop manager on equipment issues, orders, and service needs.
• Order parts through internal parts department and diagnose mechanical/electrical malfunctions.
• Provide strong customer service to internal teams and external clients.
• Possess ability to work occasional overtime.

Skills

Copier tech

Customer service

Teamwork

Attention to detail

Education

A+ Certification preferred

Tools

Copier maintenance tools

Job description

$20–$24/hr DOE

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are currently looking to hire a Shop Technician at our office in Phoenix, AZ. This is a mid-high level technician role that requires copier experience.

Compensation: $20–$24/hr DOE

Essential Job Duties

• Building and assembling new, demo and/or refurbished equipment for delivery and setup at customer locations
• Ensuring accuracy and attention to detail when assembling equipment and handling inventory
• Personal inventory control and organization
• Communicating with shop manager regarding equipment issues, orders, and service needs
• Ordering parts through internal parts department
• Diagnosing mechanical and electrical malfunctions
• Managing personal email inbox and ensuring timely, accurate responses
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• Supporting warehouse functions as needed; role may involve learning additional tasks (training provided)
• Providing strong customer service to both internal teams and external clients
• Ability and willingness to work occasional overtime

Qualifications

• Mid-level technician experience with a copier background required
• 2+ years of experience supporting office equipment
• Good basic knowledge of computers and computer networks
• Strong administrative skills and comfort working with numbers
• Customer service experience required
• Training and experience with Sharp, Konica Minolta, or other copiers, printers, and fax products
• A+ Certification preferred
• Strong work ethic and consistent work history (no job hoppers)
• Must enjoy teamwork and communicate well with diverse groups of people
• Ability to learn warehouse operations and support additional tasks as needed

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401(k)
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• $20–$24/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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