Shop Supervisor

Dallas Trailer Repair Co; Dallas (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Operations Manager, where you'll oversee and manage service operations at a bustling shop in Dallas. This role is crucial for ensuring efficient operations, leading a team of skilled mechanics, and fostering strong customer relationships. You will implement best practices for operational excellence and safety, while also identifying opportunities for continuous improvement. If you have a passion for mechanical systems and a knack for leadership, this position offers a chance to make a significant impact in a dynamic environment. Embrace the opportunity to grow and excel in your career with a team dedicated to quality service.

Qualifications

• 5+ years of experience in trailer repair and mechanical systems.
• Strong leadership and organizational skills required.

Responsibilities

• Oversee shop operations and manage service quality.
• Build strong relationships with customers and address inquiries.

Skills

Mechanical Diagnosis

Leadership

Customer Service

Operational Management

Attention to Detail

Communication

Education

High School Diploma or GED

ASE Certifications

Tools

Pneumatic Tools

Basic Hand Tools

Toolbox

Job description

Career Opportunities with Dallas Trailer Repair Co.

Careers at Dallas Trailer Repair Co.

Current job opportunities are posted here as they become available.

Full-Time | On-Site | Competitive Pay | Benefits Available

Position Summary

Oversee and manage service operations at a specified shop location, ensuring the efficient and effective operation of the service centers. Responsibilities include leadership, operational management, and customer service duties, as outlined below.

Areas of Responsibilities and Duties:

• Leadership and Management
  • Provide direction and leadership to shop operations
  • Supervise and support mechanics
  • Monitor and assess shop performance
• Operational Oversight
  • Collaborate with Service Managers to establish and monitor KPIs related to service quality, efficiency, and customer satisfaction
  • Oversee daily shop operations, ensuring smooth workflow, resource allocation, and timely repairs
  • Implement standardized processes, procedures, and safety protocols
• Customer Relationship Management
  • Build and maintain strong relationships with key customers
  • Address customer inquiries and concerns promptly and professionally
• Employee Management and Development
  • Supervise all shop employees
  • Enforce policies, including discipline and termination
  • Manage employee records and performance evaluations
  • Coordinate training to keep technicians updated
• Process Improvement
  • Identify opportunities for operational enhancements and automation
• Compliance and Safety
  • Ensure adherence to safety and industry standards
  • Address safety issues promptly
  • Maintain a safe and organized work environment
• Reporting and Communication
  • Prepare and audit reports on KPIs
  • Promote clear communication across the service centers

· Crisis Management

• Respond swiftly to emergencies, managing crises effectively
• Monitor equipment, tooling, and facility conditions
• Communicate maintenance and repair needs
• Maintain shop cleanliness and organization

Skills and Requirements:

• Proficiency in reading and writing English for documentation
• Ability to analyze and diagnose mechanical issues in trucks and trailers
• Deep knowledge of trailer and truck mechanical systems
• High School Diploma or GED
• ASE certifications preferred
• Experience: Class A (5+ years), Class B (3-5 years), Class C (1-3 years)
• Ability to pass skills testing and background checks
• Attention to detail, efficiency, mechanical acuity, and math skills

Tool Requirements (if hired as Working Supervisor):

• Toolbox: 3 Drawer or Larger Top Chest with Bottom Box
• Tools: Pliers, Screwdrivers, Hammers, Punches, Flashlight
• Pneumatic Tools: Drill, Air Hammer, Air Riveter 1/4"

Physical Requirements:

• Pass drug and physical tests
• Ability to work in uncomfortable conditions and physically demanding positions
• Stand for prolonged periods, lift/push/pull 50 pounds, access trailer roofs or interiors

Additional Skills:

• Exceptional leadership and organizational skills
• Operational excellence and customer-centric approach
• Cultivate continuous improvement and possess extensive trailer repair knowledge

This description outlines primary duties and responsibilities but is not exhaustive. Dallas Trailer Repair Co. reserves the right to assign additional tasks as needed. Flexibility and adaptability are expected from employees.