Shop Supervisor

Dallas Trailer Repair Co.; Norcross (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Operations Manager to lead and enhance service operations at their shop. This role involves overseeing daily operations, managing a team of mechanics, and ensuring customer satisfaction through effective communication and relationship management. The ideal candidate will possess strong mechanical knowledge, leadership skills, and a commitment to operational excellence. Join a dynamic team where your contributions will directly impact service quality and customer experience, all while working in a supportive and innovative environment.

Qualifications

• 5+ years of mechanical experience with trucks and trailers.
• Strong leadership and operational management skills.

Responsibilities

• Oversee shop operations and ensure efficient service delivery.
• Build strong customer relationships and manage inquiries.

Skills

Mechanical Diagnosis

Customer Relationship Management

Leadership

Operational Management

Attention to Detail

Education

High School Diploma or GED

ASE Certifications

Tools

Toolbox

Pneumatic Tools

Basic Hand Tools

Job description

Career Opportunities with Dallas Trailer Repair Co.

Careers At Dallas Trailer Repair Co.

Current job opportunities are posted here as they become available.

Full-Time | On-Site | Competitive Pay | Benefits Available

Position Summary

Oversee and manage service operations at a specified shop location, ensuring the efficient and effective operation of the service centers. Responsibilities include leadership, operational management, and customer service duties outlined below.

Areas of Responsibilities and Duties:

• Leadership and Management
  • Provide direction and leadership to shop operations
  • Supervise and support mechanics
  • Monitor and assess shop performance
• Operational Oversight
  • Collaborate with Service Managers to set and monitor KPIs related to service quality, efficiency, and customer satisfaction
  • Oversee daily shop operations, ensuring workflow, resource allocation, and timely repairs
  • Implement standardized processes, procedures, and safety protocols
• Customer Relationship Management
  • Build and maintain strong customer relationships to understand needs and ensure satisfaction
  • Work with Service Managers to address customer inquiries and concerns promptly
• Employee Management and Development
  • Supervise all shop employees
  • Enforce policies, including discipline and termination
  • Approve employee time records and PTO requests
  • Conduct performance evaluations
  • Coordinate training to keep technicians updated
• Identify opportunities for process improvement, innovation, and automation to enhance operations and service quality.
• Compliance and Safety
  • Ensure adherence to safety regulations and standards
  • Address safety or compliance issues promptly
  • Maintain a safe and organized work environment
• Reporting and Communication
  • Prepare and audit reports on KPIs
  • Promote clear communication across service centers

Additional responsibilities include crisis management, equipment maintenance, and communication of repair needs, ensuring a clean and organized shop environment.

Skills and Requirements:

• Proficiency in reading and writing in English for documentation
• Ability to analyze and diagnose mechanical issues related to trucks and trailers
• Comprehensive knowledge of trailer and truck mechanical systems and repair experience
• High School Diploma or GED; ASE certifications preferred
• Experience requirements: 5+ years for Class A, 3-5 years for Class B, 1-3 years for Class C mechanics
• Ability to pass pre-employment testing and background checks
• Attention to detail, efficiency, mechanical acuity, and basic math skills

Tool Requirements (if hired as Working Supervisor): Toolbox, Pliers, Screwdrivers, Hammers, Punches, Flashlight, Pneumatic tools.

Physical Requirements:

• Ability to pass drug test and physical exam
• Capability to work in uncomfortable conditions, physically demanding tasks, and lift up to 50 pounds
• Ability to work at heights and in various environmental conditions

Additional Skills:

• Exceptional leadership and organizational skills
• Operational excellence and customer-centric approach
• Continuous improvement culture and extensive mechanical knowledge of semi-trailer repair

This description outlines primary duties and qualifications but is not exhaustive. Dallas Trailer Repair Co. reserves the right to assign additional tasks as needed. Employees should be flexible and adaptable to company needs.