Supervisor, Patient Access Services (work from home Eastern United States)

Geisinger; Danville (PA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Pennsylvania seeks a dedicated manager to oversee daily operations, ensuring effective communication and service access for patients and providers. The role involves supervising staff, maintaining quality standards, and supporting HR activities. Ideal candidates will have a strong background in healthcare management and excellent leadership skills.

Benefits

Comprehensive healthcare benefits from day one

Collaborative work environment

Diverse and inclusive workplace

Qualifications

• Minimum of 5 years relevant experience; 1 year managerial/supervisory experience preferred.

Responsibilities

• Maintains open communication among marketing and triage personnel.
• Supervises quality audits to support quality assurance.
• Conducts team meetings and involves staff in decision-making.

Skills

Communication

Leadership

Problem Solving

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Job Summary

Responsible for the daily operations of the department to facilitate access to system and community services. Acts as a resource for communication and access to services for members, patients, consumers, providers, employers, decision-makers, and other organizational customers and payers. Provides leadership and direction to staff to ensure appropriate and timely communication regarding medical service access, physician and service referrals, and all services offered. Supports internal and external customer needs and contributes to process improvement initiatives across the System.

Job Duties

• Maintains open communication among marketing and triage personnel, practice sites, physicians, advisory groups, and consumers.
• Supports personnel in acquiring knowledge and resolving problems.
• Supports and defines goals, policies, and procedures.
• Supervises quality audits to support quality assurance and ensures staff meet departmental productivity and quality standards, including analysis and testing.
• Coaches employees to meet performance standards.
• Creates and maintains logs and documentation of staff performance and compliance with department goals.
• Assists with Human Resources activities such as performance evaluations, recruitment, hiring, policy adherence, and disciplinary actions.
• Reviews statistical reports on a daily, weekly, and monthly basis as requested.
• Maintains adequate staffing levels aligned with patient volumes to ensure optimal customer service.
• Ensures accurate time and attendance records and addresses variations promptly.
• Shares on-call rotation to ensure continuous department operations during off-shift hours.
• Uses open communication to identify and resolve interdepartmental issues.
• Conducts team meetings and involves staff in decision-making processes.
• Promotes staff recognition and reward activities.
• Develops educational programs to adapt to process changes within the department.

Work Environment & Requirements

Typically performed in an office setting. Must comply with organizational policies and procedures. The outlined responsibilities are not exhaustive but represent key elements for successful job performance.

*Relevant experience may include a combination of related work and educational background (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

Internet Requirements:

• Cable modem (high-speed only; no DSL, wireless cellular, or satellite)
• Minimum 25 Mbps upload, 75 Mbps download speeds
• <150 ms ping, <30 ms jitter
• Ethernet connection required; Wi-Fi permitted only with VPN

Educational and Experience Requirements

High School Diploma or equivalent (GED) is required.

Minimum of 5 years relevant experience; 1 year managerial/supervisory experience preferred.

Our Purpose & Values

We are committed to caring for our patients, members, staff, and communities, guided by values of kindness, excellence, learning, innovation, and safety. We offer comprehensive healthcare benefits from day one and foster a collaborative, diverse, and inclusive work environment. We are an equal opportunity employer, encouraging applications from all backgrounds.