Shop Parts & Customer Service Coordinator - First Shift

XPO Logistics, Inc.; Glenpool (OK); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

13 days PTO first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is hiring a Shop Customer Service Representative in Glenpool, OK. The role focuses on coordinating shop operations, vendors, and parts data entry in CMMS, while ensuring accurate invoicing and timely remittance.

The job requires 2 years of customer service experience, readiness for varied shifts, and strong communication skills in a dynamic shop environment. Benefits start on day one, including health, life, and disability coverage.

Qualifications

• 2 years of customer service experience.
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends.
• Preferred qualifications: transportation industry experience; experience in a vehicle maintenance shop.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a liaison between shop management, external vendors and category management.
• Review, update, and enter data related to shop cost and supply in CMMS.
• Communicate with vendors about preauthorized repairs including shipping parts, PO creation and final invoices.
• Inventory control including shop cycle counts, inventory on hand, core refunds, stocking parts and credits for returns.
• Monitor work orders to ensure parts are checked out properly and reports for compliance.
• Create and close purchase orders and Pro numbers to track shipments.
• Set up invoices to be paid and coordinate with A/P for timely remittance.
• Support shop staff with other tasks and responsibilities.

Skills

Customer service

Shift flexibility

Tools

CMMS

Job description

XPO Logistics, Inc. is hiring a Shop Customer Service Representative in Glenpool, OK. The role focuses on coordinating shop operations, vendors, and parts data entry in CMMS, while ensuring accurate invoicing and timely remittance.

The job requires 2 years of customer service experience, readiness for varied shifts, and strong communication skills in a dynamic shop environment. Benefits start on day one, including health, life, and disability coverage.