Shop Operations Lead: Flow, Quality & Service

MFCP - Motion & Flow Control Products, Inc.; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

MFCP - Motion & Flow Control Products, Inc. is seeking an Operations Manager to lead the Motion Solutions shop, overseeing remanufacturing, repair, and light manufacturing.

This role ensures work is completed safely, efficiently, and in alignment with customer expectations, while coordinating workflow, priorities, and performance against established processes. You will collaborate with Customer Service, Engineering, Project Management, Sales, and Branch Leadership to drive service quality and

Qualifications

• High school diploma or GED required; associate degree or technical training preferred.
• Progressive experience in shop, service, manufacturing, or repair operations, including coordinating work, guiding employees, or leading day-to-day activities.
• Prior supervisory or team lead experience is preferred; knowledge of shop operations, workflow scheduling, safety practices, and customer service.

Responsibilities

• Manage daily flow of work through the shop based on project requirements, technician skill, and resource availability.
• Lead daily production planning with Project Management, Engineering, and other partners to establish priorities, maintain schedules, and ensure timely completion of customer work.
• Serve as a key point of coordination between shop employees and internal or external customers to resolve issues, communicate status, and support a high level of service.
• Monitor shop performance, productivity, quality, and safety expectations; recommend and implement process improvements within established guidelines.
• Supervise, train, and develop shop employees, including providing day-to-day direction, addressing routine performance or personnel issues, and partnering with branch leadership and Human Resources as needed.
• Support department goals by tracking work progress, maintaining required documentation, and helping manage equipment maintenance, shop resources, and budget-related activities within assigned scope.
• Ensure compliance with company policies, operational procedures, and safety requirements, including maintaining a clean and organized work environment and delivering required safety training.
• Perform other duties as assigned to support shop operations, customer commitments, and business needs.

Skills

Leadership

Communication

Teamwork

Customer service

Scheduling

Safety

Problem solving

Training and development

Budgeting

Education

High school diploma or GED

Associate degree / technical training

Job description

MFCP - Motion & Flow Control Products, Inc. is seeking an Operations Manager to lead the Motion Solutions shop, overseeing remanufacturing, repair, and light manufacturing.

This role ensures work is completed safely, efficiently, and in alignment with customer expectations, while coordinating workflow, priorities, and performance against established processes. You will collaborate with Customer Service, Engineering, Project Management, Sales, and Branch Leadership to drive service quality and