Shop Manager: Lead a Fast, Customer-Driven Team

Verizon; Tyngsborough (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual shop manager conference

Clear career path from shop to DM

Family environment

Job summary

Take 5 shop in Tyngsborough, MA is seeking a Shop Manager to lead daily operations, coach a frontline team, and ensure top‑notch customer service. You will oversee scheduling, payroll, inventory, and shop performance while promoting Take 5 standards for oil changes and light maintenance.

Strong leadership and hands-on training are required. The role involves early hours, long weeks (~55 hours), and a collaborative, family‑oriented environment within a nationwide automotive service network.

Qualifications

• - Recruiting, interviewing and onboarding responsibilities.
• - Strong customer service orientation and leadership abilities.
• - Ability to manage and motivate a team in a fast-paced service setting.

Responsibilities

• Recruiting, Interviewing, Onboarding
• Motivate the team, hold team accountable, and make personnel decisions
• Check in with customers before they leave to ensure a great experience
• Ensure crew actively provides excellent customer experience
• Control inventory via End of Period and End of Year counts
• Place product orders and manage shop supplies
• Understand the shop’s financials to drive results and beat budget
• Conduct quarterly employee evaluations
• Submit payroll
• Create crew schedules
• Support technicians with their duties

Skills

Recruiting

Interviewing

Onboarding

Customer service

Job description

Take 5 shop in Tyngsborough, MA is seeking a Shop Manager to lead daily operations, coach a frontline team, and ensure top‑notch customer service. You will oversee scheduling, payroll, inventory, and shop performance while promoting Take 5 standards for oil changes and light maintenance.

Strong leadership and hands-on training are required. The role involves early hours, long weeks (~55 hours), and a collaborative, family‑oriented environment within a nationwide automotive service network.