Shop Leader: Lead Shifts, Earn Tips, Flexible Evenings

Call Your Mother Deli; Washington (District of Columbia); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Call Your Mother Deli in Capitol Hill is seeking a Shop Leader to run shifts, coach teammates, and deliver standout guest experiences from open to close.

You will work with the management team to maintain CYM's high standards, lead shifts, and support a busy operation while cultivating a welcoming, high-energy environment. The role includes health benefits, 401(k) with match, generous time off, and growth opportunities.

Qualifications

• 1–2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role.
• Able to stay active, stay cool under pressure, and take ownership of a busy shift.
• Strong hospitality mindset with a family-like vibe.
• Outgoing and people-oriented; remembers regular guests' names.
• Willing to obtain ServSafe Manager Food Safety Certification.
• Morning availability with some weekend shifts.

Responsibilities

• Lead daily shop operations from opening through closing while upholding CYM standards.
• Provide clear leadership during shifts to maintain efficient service.
• Create memorable guest experiences through exceptional hospitality.
• Coach and develop team members with on-the-spot feedback.
• Ensure recipes, checklists, and food safety procedures are followed.
• Manage cash handling and financial reporting as applicable.
• Collaborate with the General Manager to foster a positive shop culture.
• Assist with stocking, inventory, and upkeep of the shop.

Skills

Leadership experience

Hospitality mindset

Team coaching

Outgoing personality

Education

ServSafe Manager Food Safety Certification

Job description

Call Your Mother Deli in Capitol Hill is seeking a Shop Leader to run shifts, coach teammates, and deliver standout guest experiences from open to close.

You will work with the management team to maintain CYM's high standards, lead shifts, and support a busy operation while cultivating a welcoming, high-energy environment. The role includes health benefits, 401(k) with match, generous time off, and growth opportunities.