Shop Floor Operations Supervisor

Ryder System, Inc.; United States; On-site; USD 61,000 - 83,000; Full time

Job summary

Ryder System, Inc. in Phoenix, AZ is seeking an Operations Supervisor to lead a fast-paced maintenance team and drive performance. You will analyze work, plan scheduling, assign tasks to technicians, and track productivity to keep vehicles up and running.

This role requires strong leadership, a focus on safety, quality, and customer satisfaction, plus effective communication with service managers and customers to ensure efficient shop operations.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.

Responsibilities

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
• Conducting yard checks to ensure proper work scheduling and prioritization.
• Labor Management Provides management, training and development of all personnel assigned.
• Performance Management of all assigned personnel.
• Customer Management: customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Communication with customers regarding PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Asset Management: maintains location and 65 standards in all relevant shop areas.
• Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Assist in ensuring all vehicles have required specifications in SAM.
• Parts Inventory management, policies and procedures.
• Quality Inspections of PM & repairs, and In Process Reviews of non-PM work.
• Breakdown root cause analysis, implement corrective actions locally, and communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Align with Service Manager to train technicians and prioritize TOPS plan based on trends.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and optimized parts yield.
• Support Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Ensure documentation required to meet local/state/federal and customer requirements is maintained.
• Ensure employee compliance with Safety and EPA regulations and requirements.
• Financial Management: Deliver against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Cost control measures related to maintenance operations budget and location P&L.
• Execute Maintenance Initiatives to meet financial targets.
• Payroll, PO approval, invoices reconciliation, and fuel reconciliation as warranted.
• Customer bill back process identification, review and approval.
• Documentation and reporting of re-billable activity.
• Ensure data integrity in the Shop Management Online system.
• Additional responsibilities as assigned.

Skills

Vehicle diagnostics/repair knowledge

Microsoft Office

Education

High School diploma or GED

Associate's degree

Bachelor's degree

Tools

Shop Management System

Job description

Ryder System, Inc. in Phoenix, AZ is seeking an Operations Supervisor to lead a fast-paced maintenance team and drive performance. You will analyze work, plan scheduling, assign tasks to technicians, and track productivity to keep vehicles up and running.

This role requires strong leadership, a focus on safety, quality, and customer satisfaction, plus effective communication with service managers and customers to ensure efficient shop operations.