Operations Supervisor

Ryder System, Inc.; United States; On-site; USD 61,000 - 83,000; Full time

Job summary

Ryder System, Inc. in Phoenix, AZ is seeking an Operations Supervisor to lead a fast-paced maintenance team and drive performance. You will analyze work, plan scheduling, assign tasks to technicians, and track productivity to keep vehicles up and running.

This role requires strong leadership, a focus on safety, quality, and customer satisfaction, plus effective communication with service managers and customers to ensure efficient shop operations.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.

Responsibilities

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Ensures all warranty policies and procedures are executed.
• Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate.
• Conducting yard checks to ensure proper work scheduling and prioritization.
• Labor Management Provides management, training and development of all personnel assigned.
• Performance Management of all assigned personnel.
• Customer Management: customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
• Communication with customers regarding PM Scheduling & follow-up, breakdowns and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Asset Management: maintains location and 65 standards in all relevant shop areas.
• Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Assist in ensuring all vehicles have required specifications in SAM.
• Parts Inventory management, policies and procedures.
• Quality Inspections of PM & repairs, and In Process Reviews of non-PM work.
• Breakdown root cause analysis, implement corrective actions locally, and communicate issues to Technical Assistance Center.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Align with Service Manager to train technicians and prioritize TOPS plan based on trends.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and optimized parts yield.
• Support Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Ensure documentation required to meet local/state/federal and customer requirements is maintained.
• Ensure employee compliance with Safety and EPA regulations and requirements.
• Financial Management: Deliver against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Cost control measures related to maintenance operations budget and location P&L.
• Execute Maintenance Initiatives to meet financial targets.
• Payroll, PO approval, invoices reconciliation, and fuel reconciliation as warranted.
• Customer bill back process identification, review and approval.
• Documentation and reporting of re-billable activity.
• Ensure data integrity in the Shop Management Online system.
• Additional responsibilities as assigned.

Skills

Vehicle diagnostics/repair knowledge

Microsoft Office

Education

High School diploma or GED

Associate's degree

Bachelor's degree

Tools

Shop Management System

Job description

At Ryder, our most important competitive advantage is our people.CULTURE- INTEGRITY- FAMILY.

Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies", & one of "Reader's Choice Excellence Awards" by Inbound Logistics.

We have the largest EV footprint in the U.S.; Verizon has recognized Ryder with their “Supplier Environmental Excellence Award.”

As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!

Shop Location: Phoenix, AZ Hours: 6AM TO 3PM Schedule: Sunday- Thursday Hourly | Paid Weekly!

• Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management Provides management, training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
• Conduct customer visits as required by the Customer Care Plan
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Evaluates needs and makes recommendation for shop tooling and equipment requirements
• Assist in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process
• Assist in ensuring all vehicles have required specifications in SAM
• Responsible for Parts Inventory management, policies and procedures
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non‑PM work
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Ensure Cleanliness and quality of repair for all maintained vehicles
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Ensure Employee compliance with Safety and EPA regulations and requirements
• Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
• Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
• Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
• Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
• Responsible for ensuring proper documentation and explanation/ reporting of re‑billable activity
• Ensure data integrity in the Shop Management Online system
• Additional Responsibilities Performs other duties as assigned

Skills and Abilities: Ability to professionally represent Ryder and competently interact with customer management. Strong vehicle diagnostics/repair knowledge (preferred). Microsoft Office intermediate preferred.

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Pay Type: Salaried Minimum Pay Range: 72.000 Maximum Pay Range: 72,000

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

EEO is the Law. Ryder Pay Transparency Policy.

Philadelphia Fair Criminal Records Screening Standards.

Washington State Fair Chance Act.