Operations Supervisor

RYKER; Columbus (OH); On-site; USD 57,600 - 70,400; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off for vacation and illness

401(k) retirement plan with employer match

Annual bonus eligibility

Employee discount on shares

Job summary

A leading logistics company is seeking an Operations Supervisor in Columbus, OH. The Ops Supervisor will assist in managing operations, ensure customer satisfaction, and oversee personnel for optimal performance. Candidates should have strong vehicle diagnostic knowledge and supervisory experience, along with a high school diploma and some experience in a maintenance operations environment. This role offers a salary of $64,000 plus bonus and comprehensive benefits.

Qualifications

• 1-3 years of experience in a maintenance operations environment required.
• Demonstrated success in a Ryder role may replace the experience requirement.
• Maintenance and technical experience in a shop environment required.
• Supervisory experience preferred.

Responsibilities

• Assist the Ops Manager with operations and personnel.
• Manage customer relationships and issue resolution.
• Ensure customer needs are met while balancing targets.

Skills

Vehicle diagnostics/repair knowledge

Intermediate Microsoft Office skills

Education

High school diploma or GED

Associate’s or Bachelor’s degree

Tools

Shop management system

Job description

Join to apply for the Operations Supervisor role at RYKER.

Position Summary

The Ops Supervisor assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Ops Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. The role may serve as a developmental position to prepare incumbents for the Ops Manager role.

Essential Functions

• Workflow Management: Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed, triages unscheduled customer drive‑ins, communicates with customers, and conducts yard checks for proper scheduling and prioritization.
• Labor Management: Provides management, training and development of all personnel assigned and handles performance management of all assigned personnel.
• Customer Management: Manages customer relationships, issue resolution, and customer satisfaction and retention. Conducts customer communication protocol as it relates to preventive maintenance scheduling, breakdowns, and vehicle status updates. Conducts customer visits as required by the Customer Care Plan.
• Asset Management: Directs direct reports in maintaining the appearance and maintenance of the assigned location, sustaining 65 standards in shop areas, evaluates shop tooling and equipment needs, manages vehicle specifications and the in‑service/out‑service process, and is responsible for parts inventory management policies and procedures.
• Quality Management: Conducts quality inspections of preventive maintenance and repairs, performs in‑process reviews of non‑PM work, performs breakdown root‑cause analysis, implements corrective actions locally, ensures cleanliness and quality of repaired vehicles, and maintains documentation required to meet local, state, federal and customer requirements.
• Financial Management: Ensures the shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Controls budget and location P&L to meet financial objectives, executes maintenance initiatives to attain financial targets, and manages payroll, purchase order approval, invoicing, fuel reconciliation and documentation integrity in the Shop Management Online system.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management.
• Strong vehicle diagnostics/repair knowledge (preferred).
• Intermediate Microsoft Office skills.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred; 1‑3 years of experience in a maintenance operations environment required. Demonstrated success in a Ryder role may replace this requirement.
• Maintenance and technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a shop management system preferred.
• Intermediate Microsoft Office skills.

Job Details

• Location: Columbus, OH
• Hours: 2nd shift, 3:00 pm – 11:30 pm
• Schedule: Monday – Friday
• Salary: $64,000 + bonus

Benefits

• Health, dental, vision, life and disability insurance.
• Paid time off for vacation, illness, bereavement and family leave.
• 401(k) retirement savings plan with employer match.
• Annual bonus eligibility and potential long‑term incentive plans.
• Employee discount on shares.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.