Shop-Floor IT Support Technician - Onsite & Shift

Votaw Precision Technologies LLC; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Vivace International Corporation in New Orleans, LA, is seeking an IT Support Technician to be the local point of contact for manufacturing, engineering, and admin staff, delivering frontline technical help, endpoint management, and hands-on shop-floor support across shifts to keep production running.

This role requires strong Windows and Microsoft 365 skills, attention to security policies in ITAR/CMMC L2, and a proactive, customer‑oriented approach to minimize downtime and maintain 95%+

Qualifications

• 2+ years in a help desk / desktop support role.
• Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
• Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
• Ability to work on-site in New Orleans, LA.

Responsibilities

• First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
• Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
• Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
• User account and access support (with proper approvals) via the platform identity system.
• Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.

Skills

Help desk

Windows

Microsoft 365

Endpoint troubleshooting

Customer service

On-site

Tools

Intune

Active Directory/Entra

Microsoft GCC High

Job description

Vivace International Corporation in New Orleans, LA, is seeking an IT Support Technician to be the local point of contact for manufacturing, engineering, and admin staff, delivering frontline technical help, endpoint management, and hands-on shop-floor support across shifts to keep production running.

This role requires strong Windows and Microsoft 365 skills, attention to security policies in ITAR/CMMC L2, and a proactive, customer‑oriented approach to minimize downtime and maintain 95%+