IT Support Technician II: Manufacturing & Onsite Networking

Module X Solutions; Shreveport (LA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Descripción de la vacante

Module X Solutions in Shreveport, LA seeks an IT Support Technician II to join a small, dynamic IT team. You will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment, including hands-on equipment installation and network cabling.

The role may require lifting up to 50 pounds and participation in rotating on-call coverage to support production and business operations outside standard hours.

Formación

• Minimum of 3 years of IT support experience in Microsoft environments.
• Manufacturing experience is preferred but not required.
• Strong troubleshooting and problem-solving skills with attention to detail.

Responsabilidades

• Resolve employee IT requests involving hardware, software, printing, and network connectivity.
• Document troubleshooting steps and resolutions in the ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and network cabling.
• Assist with Windows Server support and Microsoft 365 apps.
• Support onboarding/offboarding and security procedures.

Conocimientos

Windows 11 troubleshooting

Microsoft 365 apps

Networking fundamentals

Documentation and ticketing

Independent and collaborative work

Educación

Associate degree in IT or related field

CompTIA A+, Network+ or Microsoft certs

Herramientas

Sage 100 Advanced

Autodesk Vault/Inventor

Windows Server administration

Descripción del empleo

Module X Solutions in Shreveport, LA seeks an IT Support Technician II to join a small, dynamic IT team. You will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment, including hands-on equipment installation and network cabling.

The role may require lifting up to 50 pounds and participation in rotating on-call coverage to support production and business operations outside standard hours.