Shop Coordinator: Dispatch & Repairs (Bryan, TX)

Mustang Cat; Bryan (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Great Work-Life Balance

On-Premise Clinic

Opportunity for Overtime

Tuition Reimbursement

Vast Growth Opportunities

Job Stability

Full-Time Benefits: Medical, Dental, V

ision

401(k) with Employer Match

Paid Vacation, Sick Time & Holidays

Job summary

Mustang Cat in Bryan, TX is seeking a Shop Coordinator to support the Machinery Service Department. You will assist the Service Supervisor with day-to-day shop operations, coordinating repairs, communicating with customers, and ensuring timely equipment service.

Ideal candidates have 1-2 years dispatching or coordination experience, strong computer skills, and a customer-focused approach. The role offers opportunities for overtime, benefits, and growth within a respected Caterpillar dealer.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of dispatching or coordination experience in a service or repair-related industry.
• Excellent customer service and organizational skills.
• Strong computer skills, including Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional communication across phone, email, and in-person interactions.

Responsibilities

• Support shop scheduling and coordinate repairs between teams.
• Review invoices for accuracy and process warranty documentation.
• Monitor production and efficiency, reporting key metrics.
• Manage equipment inventory and assist with shipping & receiving.
• Enforce safety and contamination control practices.
• Provide technical support to internal stakeholders.
• Communicate effectively with technicians, Product Support Sales Reps, and customers.
• Step in for the Service Supervisor during absences and assist with delegated tasks.

Skills

Dispatching experience

Customer service

Organizational skills

Multitasking

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM platforms

Service scheduling systems

Job description

Mustang Cat in Bryan, TX is seeking a Shop Coordinator to support the Machinery Service Department. You will assist the Service Supervisor with day-to-day shop operations, coordinating repairs, communicating with customers, and ensuring timely equipment service.

Ideal candidates have 1-2 years dispatching or coordination experience, strong computer skills, and a customer-focused approach. The role offers opportunities for overtime, benefits, and growth within a respected Caterpillar dealer.