Shoe Store Leader & Customer Experience Coach

Caleres; Colorado Springs (CO); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Shoe discounts

Education assistance

Relaxed dress code

Early pay via Dayforce Wallet

Transfer between locations

Employee assistance programs

Total Rewards

Job summary

Caleres is seeking a full-time Assistant Store Manager in Colorado Springs to lead the store in the Store Manager's absence. You will motivate and coach the team to hit sales targets while delivering a top-notch customer experience.

You will oversee pricing, inventory, and daily operations, support staffing, and partner with the Store Manager to develop talent. A passion for shoes and the brands in our portfolio is essential.

Qualifications

• Has a High School Diploma/GED.
• Has at least 1 year of sales experience (retail sales preferred).
• Demonstrates experience in interviewing, hiring, and training people.
• Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
• Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
• Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
• Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
• Has advanced working knowledge of general retail practices and procedures.
• Can work a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Responsibilities

• Inspire the Customer Connection: foster a culture of caring and customer relationships while coaching selling behaviors.
• Champion Talent Discovery: network with external talent and assist in interviewing and hiring.
• Ace Retail Operations & Support Staffing Levels: manage pricing, shipping processing and inventory, support staffing decisions.
• Leverage Insights to Deliver Results: drive sales and apply insights to improve location performance.
• Be a Culture Builder: promote diversity, inclusivity, and a positive team environment.
• Be our Store Manager’s Right Hand: step in during Manager absence, develop talent, ensure policy compliance.

Skills

Sales experience

Leadership

Coaching and training

Customer service

Interviewing

Problem solving

Retail knowledge

Flexibility

Education

High School Diploma/GED

Job description

Caleres is seeking a full-time Assistant Store Manager in Colorado Springs to lead the store in the Store Manager's absence. You will motivate and coach the team to hit sales targets while delivering a top-notch customer experience.

You will oversee pricing, inventory, and daily operations, support staffing, and partner with the Store Manager to develop talent. A passion for shoes and the brands in our portfolio is essential.