Ships Agency Operator Mackay

Wilhelmsen Port Services; Mackay (ID); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

5 days annual leave (additional)

Flexible work arrangements

Health and wellness program

Job summary

Wilhelmsen Port Services (Australia) Pty Ltd in Mackay, Queensland, is seeking a permanent full-time Ships Agency Operator. You will coordinate vessel operations from arrivals to berthing and departures, working with port stakeholders to ensure smooth calls.

You will work independently and as part of a cohesive team, stay informed on port activities and regulatory updates, and be prepared for out-of-hours and weekend work to deliver results.

Qualifications

• Customer service mindset with a focus on quality outcomes.
• Strong attention to detail in port-related coordination.
• Ability to work under pressure and manage multiple stakeholders.

Responsibilities

• Coordinate vessel operations from planning arrivals to berthing and departures with port stakeholders.
• Work independently and as part of a cohesive team, building strong relationships.
• Stay informed about port activities and regulatory updates to stay effective.
• Be prepared for out-of-hours and weekend work to ensure task completion.

Skills

Customer service

Coordination

Attention to detail

Computer skills

Teamwork

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Join Wilhelmsen Port Services (Australia) Pty Ltd

Exciting Opportunity: Ships Agency Operator in Mackay

• Are you driven by curiosity and a desire for personal and professional growth?
• Do you value accountability, sustainability, bravery, and delivering winning results?
• Are you passionate about providing exceptional customer service in a fast-paced industry?

If your answer is yes, then we invite you to join us! A thrilling opportunity has opened up for a permanent full-time Ships Agency Operator to become part of our team in Mackay, Queensland.

A Day in the Life of a Ship Agent

• As a Ship’s Agent, your responsibilities include coordinating vessel operations, from planning arrivals to berthing, loading, and departures in collaboration with all Port Stakeholders.
• You will work independently and as part of a cohesive team, ensuring smooth port calls and building strong relationships with stakeholders.
• Your role involves continuous learning about business opportunities, port activities, and regulatory updates to stay informed and effective in your duties.
• Be prepared for out-of-hours and weekend work to ensure task completion.

Who You Are

• You are a self-motivated, results-driven individual with a passion for achieving excellence.
• While prior experience or exposure to the Shipping Industry is advantageous, we welcome candidates with a strong work ethic and the right attitude to learn and succeed.
• Attention to detail, administrative proficiency, and a good grasp of computer skills are essential.
• You thrive under pressure, meet deadlines effectively, and approach challenges as opportunities for growth.
• Safety, compliance, and wellness are paramount to you and your team's success.
• You must possess a valid Australian work permit, driver's license, and driving experience, along with eligibility for a Maritime Security Identification Card (MSIC).

What We Offer

• A competitive base salary, plus superannuation, and other benefits including but not limited to, an additional 5 days of annual leave.
• Flexible work arrangements to support your well-being and work-life balance.
• A collaborative, diverse, and supportive team environment fostering growth and development.
• Access to modern training programs, advanced systems, and tools to enhance your skills and efficiency.
• Health and wellness support, including an employee assistance program for you and your family.

About Wilhelmsen

Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.

At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos. We expect each of our employees to exemplify these values:

• Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.
• Accountable: We take ownership, standing for individual and team results. We are proactive, honest, and transparent in delivering the best outcomes.
• Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long-term impact of our actions, prioritizing safety, taking corrective action when necessary, and fostering a healthy, diverse, and inclusive working environment.
• Brave: Embracing change, seeking feedback, and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavors, and
• Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities, and continuously learning and improving.

Work location

Mackay, Queensland

Application deadline

Monday, 9th November 2026

Contact details

GBS HR Oceania ([e-mail])

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.