Shipping Team Lead: Lead, Optimize & Deliver

AO Swag; Coppell (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

AO Swag, located in Coppell, Texas, seeks an experienced Shipping Team Lead to oversee daily shipping operations. You will manage a fast-paced team, coordinate daily assignments, and ensure orders are picked, packed, and shipped accurately and on time.

You’ll work closely with Production, Customer Service, and Management to resolve issues, optimize workflows, and maintain quality and carrier compliance. This role requires leadership, attention to detail, and effective communication.

Qualifications

• Previous experience in shipping, warehouse, fulfillment, or a similar fast-paced environment.
• Previous team lead or supervisory experience preferred.
• Strong understanding of shipping, packing, labeling, and order fulfillment processes.
• Experience working with shipping software, ERP systems, or carrier platforms preferred.
• Strong attention to detail and commitment to order accuracy.
• Effective communication and team leadership skills.

Responsibilities

• Lead and support the Shipping team to meet daily shipping targets and deadlines.
• Coordinate daily job assignments and workflow to maximize efficiency.
• Oversee accurate picking, packing, labeling, and processing of orders.
• Verify orders for accuracy (quantities, products, addresses, methods).
• Monitor shipping progress and prioritize orders by deadlines.
• Train team members on shipping procedures and safety.
• Assist with high-priority orders and troubleshoot issues with management.
• Coordinate with Production and other departments to ensure smooth flow.
• Maintain shipping supplies, equipment, and clean, safe work areas.
• Ensure packages meet carrier requirements and pickups are scheduled.

Skills

Shipping experience

Team lead

Shipping software

Attention to detail

Communication skills

Problem solving

Prioritization

Time management

Bilingual (preferred)

Background check

Tools

ERP systems

Carrier platforms

Shipping software

Job description

AO Swag, located in Coppell, Texas, seeks an experienced Shipping Team Lead to oversee daily shipping operations. You will manage a fast-paced team, coordinate daily assignments, and ensure orders are picked, packed, and shipped accurately and on time.

You’ll work closely with Production, Customer Service, and Management to resolve issues, optimize workflows, and maintain quality and carrier compliance. This role requires leadership, attention to detail, and effective communication.