Retail Sales Associate - 3921

The UPS Store #6515; Hanford (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

Job summary

The UPS Store, Inc. in Fresno, CA is seeking a Center Sales Associate to deliver world-class customer service by processing packages and operating copy, fax, binding, laminating, and POS devices. This sales role requires open availability and weekend work to meet daily goals.

You will advise customers on products and services, learn offerings, and work with the center manager to ensure smooth operations. In-store training will be provided; join a franchise that values teamwork and reliability.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience.
• Strong communication and people skills.
• Ability to cross-sell and up-sell products and services.
• Excellent packing skills.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Manages customer shipping needs and offers viable solutions.
• Learns all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.
• Empathizes with and manages demanding customers to turn a stressful event into a positive experience.

Skills

Retail/customer service experience

Good communication

People skills

Cross-selling and up-selling

Packing skills

Phone skills

Verbal and written communication

Reliability

Lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

WELCOME

240 N 12th Ave Ste 109 Fresno, CA 93230
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.
By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.
Upon receipt of your responses, we will evaluate your submission. If you are selected, you will be called to come into the center to fill out an application in store and meet with the center manager.
Thank You,
The Hiring Manager
SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders

COMPANY DESCRIPTION

THE UPS STORE, INC.together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength ofTHE UPS STORE, INC.comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC.is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

The Center SalesAssociate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis.

240 N 12th Ave Ste 109 Fresno, CA 93230
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

**OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.**

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

BENEFITS

• Employee Discounts
• Dental Insurance
• Life Insurance
• Medical Insurance
• Vision Insurance