Retail Sales Associate - 6515

The UPS Store #6515; Fresno (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee Discounts

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

Job summary

The UPS Store, Inc. in Fresno seeks a Center Sales Associate to deliver world-class customer service, process packages, operate copiers, fax, binding, laminating, and POS devices.

The Associate advises customers on products, services, and best-value options while meeting daily sales goals. The ideal candidate has a high school diploma or GED, retail or customer service experience, strong computer skills (MS Office and Adobe), excellent communication, and a professional appearance.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong communication and professional appearance essential.

Responsibilities

• Provide outstanding customer service to walk-in and phone customers.
• Listen actively and assist customers and team members.
• Own customers' shipping needs and propose solutions.
• Learn all products/services and industry trends.
• Operate equipment/software and teach others as needed.
• Maintain a clean, organized, and safe workspace.
• Performs other duties as assigned.
• Handle stressed customers to create positive experiences.
• Manage logistics of small to medium projects and update stakeholders.
• Package shipments securely with proper cushioning and boxing.

Skills

Customer service

Retail sales

Communication

Cross-selling

Packing skills

Computer skills

Microsoft Office

Adobe Suites

Phone skills

Written communication

Math

Reliability

Physical lifting

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Creative Suite

Job description

COMPANY DESCRIPTION

THE UPS STORE, INC.together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate \"road warriors,\" and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength ofTHE UPS STORE, INC.comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC.is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

The Center SalesAssociate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This position will be at our Fresno location. 7726 N First St Fresno, CA 93720
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

**OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.**

This position will be at our Fresno location. 7726 N First St Fresno, CA 93720
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, The UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings, alternative solutions, and industry trends


• Operates all equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned


• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience


• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed


• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

QUALIFICATIONS

• High school diploma or GED required


• Retail/customer service experience


• Good communication and people skills


• Able to cross-sell and up-sell products and services


• Excellent packing skills


• Strong computer skills, including Microsoft Office and Adobe Suites


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 40+ pounds

BENEFITS

• Employee Discounts


• Dental Insurance


• Life Insurance


• Medical Insurance


• Vision Insurance