Shipping & Receiving Clerk

Ace Hardware; West Bend (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Overtime opportunities

Job summary

Tennies ACE Hardware is seeking an Internet Shipping & Receiving Associate to manage online orders, assist in pulling and shipping parts, and track shipments from our West Bend store. You will also help customers look up parts using Parts Smart software and answer inquiries with friendly, professional service.

The role requires basic technical know-how, a willingness to train, and the ability to work collaboratively with a small team in a fast-paced parts department environment.

Qualifications

• Strong communication and customer service skills.
• Ability to use Parts Smart software to lookup parts and complete sales.
• Basic inventory and computer skills required.

Responsibilities

• Process Internet Sales Orders and assist in pulling, shipping and tracking orders.
• Receive and stock parts; answer phone and emails from customers.
• Provide guidance to other staff on policies and procedures as needed.

Skills

Customer service

Sales

Leadership

Communication

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Parts Smart software

Inventory system

Job description

INTERNET SHIPPING & RECEIVING ASSOCIATE

REPORTS TO: Parts Manger

SEPW.COM is a division of Tennies ACE Hardware is the authorized warranty center for Briggs Stratton, Kohler, Kawasaki, Honda, Echo, MTD, Simplicity Manufacturing, Stihl & Toro Power Equipment. We sell Small Engine Parts over the counter and Internet. We ship parts to customers throughout the United States.

Position Summary

The Associate is responsible for processing Internet Sales Orders and assisting in pulling, shipping & tracking parts orders.

Essential Duties and Responsibilities

• Process Sales Orders from SEPW.COM. Assist in pulling, packaging, shipping and tracking Sales Order to completion and any follow up with customer.
• Assist in receiving and stocking parts.
• Answering the phone and emails. Assisting customers look up small engine parts through SEPW.COM and Parts Smart software System.
• Maintains positive working relationships and interactions with co-workers in the parts department and shop.
• Lead by example, and provides guidance for other parts department employees as needed, in regards to company policies and procedures such as attendance, conduct and dress code.
• Keeps work station and equipment clean and clear.
• Ensures compliance with company safety policies and procedures at all times.
• Performs other tasks as assigned by supervisor/manager.

Qualifications

To perform this job successfully, an individual will demonstrate the ability to effectively communicate and interact, in a positive manner, with all Company personnel, customers. The ability to look up parts using a computer with Parts Smart Software and completing the sale. The ability to order and check in parts into our inventory system.

Education, Certification and License:

• High school diploma or equivalent is required;
• Valid driver’s license with good driving record is required.

Experience:

• A minimum of 1-3 years of over the counter sales experience preferred but not required.
• Basic knowledge of small engines or automotive repair a plus.
• Previous equipment operating experience (lawn mowers, string trimmers, hedge trimmers, or other used in landscape maintenance) is preferred.
• We are willing to train the right candidate with mechanical background and positive attitude.

*

• Requirements:
• Ability to perform basic repairs and required maintenance.
• Proficient knowledge of mechanical, electrical and hydraulic systems.
• Computer skills and ability to update computerized work orders and systems.
• Demonstrated leadership skills.
• Ability to quickly troubleshoot and diagnosis issues.
• Ability to problem-solve and quickly identify solutions.
• Ability to follow written and oral instructions.
• Ability to work alone or as part of a team.
• Must be able to communicate effectively in English.
• Bilingual in Spanish and English is helpful.

Physical Requirements:

• Stands for long periods of time throughout the day.
• Continuously squats, stoops, or kneels and lifts objects from ground.
• Able to lift weight of up to 50 pounds.
• Occasionally carries and pushes/pulls weights of up to 40 pounds or more..

Benefits:

Paid Vacation & Holidays

Health Insurance

Dental & Vision Insurance

401K Employer Match Retirement Plan

ACE Hardware Employee Discount Program

Ample Opportunity for Overtime

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Language:

• English (Preferred)

Work Location: In person

Company Introduction

Tennies ACE Hardware is your local family owned hardware store with locations in Jackson, Kewaskum & west Bend. We are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Tennies Ace Hardware, we've remained small and very personal. That's why we say a visit to Tennies Ace Hardware, is like a visit to your neighbor.

Salary

$14.00 - $18.00 per hour