Small Engine Parts and Sales Associate Full-Time

E&H Ace Hardware; Westlake (OH); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Holiday pay

Employee discounts

Career advancement

Job summary

E&H Ace Hardware in Westlake, OH is seeking a motivated Small Engine Parts and Sales Associate to join our team. You will assist customers with small engine equipment needs, support sales and rental operations, and keep the sales floor organized and inviting.

This full-time role blends customer service, product knowledge, and sales responsibilities, with emphasis on tailored solutions for small engine equipment and accessories. Training opportunities and employee benefits are offered.

Qualifications

• 3-5 years sales experience preferred, especially in power equipment sales.
• Open to training candidates with strong mechanical aptitude.
• Satisfactory background check prior to employment.
• Willingness to complete Stihl Advocate training within 1 year (overnight training stays required).

Responsibilities

• Assist customers in selecting and purchasing or renting small engine equipment.
• Respond promptly to customer inquiries via in-person, phone, and email.
• Accurately process sales and rental transactions, following company credit policies.
• Maintain sales floor appearance including signage, pricing, point-of-sale materials, and product displays.
• Stay current on product knowledge to effectively assist customers.
• Recommend products based on local customer needs and buying habits.
• Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations.
• Contribute to pricing strategies balancing sales volume, customer loyalty, and costs.
• Work independently and proactively address tasks as needed.
• Follow ethical business practices.
• Address and resolve customer complaints to maintain satisfaction and reduce expenses.
• Adhere to safe work practices and company policies.
• Use good judgment and professionalism in problem-solving and handling difficult situations.

Skills

Customer service

Sales experience

Product knowledge

Communication

Multitasking

Tools

Stihl Advocate

Job description

Position: Small Engine Parts and Sales Associate Full-Time

Location: Westlake, OH

Job Id:2579

# of Openings:1

Small Engine Parts and Sales Associate Full-Time

E&H Ace Hardware is looking for a motivatedSmall Engine Parts and Sales Associateto join our team. In this role, you’ll assist customers with their small engine equipment needs, support sales and rental operations, and maintain a well-organized and inviting sales floor. This position blends customer service, product knowledge, and sales responsibilities, with a focus on providing tailored solutions for small engine equipment and accessories.

What You’ll Do:

• Assist customers in selecting and purchasing or renting small engine equipment
• Respond promptly to customer inquiries via in-person, phone, and email
• Accurately process sales and rental transactions, following company credit policies
• Maintain sales floor appearance including signage, pricing, point-of-sale materials, and product displays
• Stay current on product knowledge to effectively assist customers
• Recommend products based on local customer needs and buying habits
• Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations
• Contribute to pricing strategies balancing sales volume, customer loyalty, and costs
• Work independently and proactively address tasks as needed

Department & Customer Relations

• Follow ethical business practices
• Address and resolve customer complaints to maintain satisfaction and reduce expenses
• Adhere to safe work practices and company policies
• Use good judgment and professionalism in problem-solving and handling difficult situations

What You’ll Bring:

• Strong ability to understand customer needs and recommend appropriate equipment
• Excellent multitasking skills and ability to work well under pressure
• Outstanding customer service and communication skills
• Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts

Requirements:

• Satisfactory background check prior to employment
• Willingness to completeStihl Advocatetraining within 1 year (overnight training stays required)

Education & Experience:

• 3-5 years sales experience preferred, especially in power equipment sales
• Open to training candidates with strong mechanical aptitude

Why Join E&H Hardware Group?

• Competitive compensation and benefits
• Training and certification opportunities including Stihl Advocate program
• Health, dental, vision, and 401(k) benefits for full-time team members
• Paid time off and holiday pay
• Employee discounts and career advancement opportunities
• Locally owned, family-operated with a focus on community and trust

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and specialized service teams throughout Ohio. We are proud to be part of the Ace family, dedicated to buildingLocal Relationships Built on Trustand helping customers succeed with the best products and service.