Shipping & Logistics Operations Lead

Ita-Group-Inc

West Des Moines (IA)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

Ita-Group-Inc is seeking a Shipping Services Manager to oversee all outbound shipments from our Des Moines, IA operations. You will coordinate with RIS², manage shipping data and software, and ensure shipments meet regulatory requirements and deadlines.

The role emphasizes process improvement, strong customer service, and collaboration with project owners to optimize shipping operations while maintaining compliance across domestic and international shipments.

Qualifications

High school diploma or GED required; associate degree preferred, or equivalent work experience.
Minimum three years’ experience in a service-related, mailroom, shipping, logistics, office services or related operational environment preferred; international shipping experience preferred.
Strong organizational and time management skills, with the ability to prioritize competing requests and meet deadlines.
Strong interpersonal and customer service skills, with the ability to listen, understand and respond to internal and external client needs in a timely and professional manner.
Effective communication, negotiation, problem-solving and decision-making skills.
Ability to analyze workflows, identify process improvement opportunities and support more efficient shipping operations.
Familiarity with shipping and mailroom equipment, including mail processing equipment, postage meters, scales, UPS/FedEx systems and other carrier-related software or tools.
Strong working knowledge of USPS, UPS, FedEx and other carrier requirements, including applicable postal, domestic and international shipping regulations.
Ability to meet International Air Transportation Association certification requirements for shipping Lithium Metal and Lithium Ion Batteries.
Working knowledge of Department of Commerce import/export requirements and other applicable domestic and international shipping compliance requirements.
Ability to safely lift up to 50 pounds.
Ability to stand, walk and sit for extended periods over a full shift.
Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
Ability to work the time necessary to complete projects and/or meet deadlines.

Responsibilities

Oversees all outbound shipments from ITA Group headquarters and coordinates with RIS² operations.
Coordinates outbound shipping with project owners and tracks shipments to meet regulations and deadlines.
Manages shipping data files and software and allocates costs back to programs and cost centers.
Supports logistics compliance by ensuring shipping practices align with laws and operational requirements.