Shipping Floor Lead — Manufacturing & Operations Coach

Harry & David; Bolingbrook (IL); Hybrid; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings

Paid vacation time

Employee discount

Job summary

1-800-FLOWERS.COM, INC is seeking a Manufacturing Lead to oversee daily production, coordinate activities, and support associates on the floor. This hands-on leadership role bridges production teams, Supervisors, and upper management to ensure priorities are clear and workflows run smoothly.

You will focus on quality, meet customer specs, and drive department efficiency. Responsibilities include training new staff, guiding tasks, reporting issues, and maintaining a safe, organized work

Qualifications

• Minimum of 1 year of manufacturing experience.
• Strong attention to detail and sense of urgency.
• Strong interpersonal and communication skills.
• Ability to train, guide, and provide direction to team members.
• Strong prioritization and organizational skills.
• Ability to multitask effectively in a fast‑paced production environment.
• Basic computer and office software proficiency.
• Ability to remain patient, focused, and professional in high-pressure situations.
• High school diploma or GED preferred.

Responsibilities

• Monitor, guide, and motivate associates to support daily productivity and performance expectations.
• Demonstrate job instructions and proper processes to new and temporary team members.
• Evaluate incoming orders and help organize production workflow accordingly.
• Coordinate and delegate tasks within assigned production areas.
• Communicate department priorities, workflow updates, and operational needs to team members.
• Collaborate and communicate effectively within the department and with other departments throughout the organization.
• Reassign or regroup associates within assigned areas to maximize individual strengths and support production needs.
• Provide timely and constructive feedback to team members.
• Identify production line problems and report or assist in resolving issues promptly.
• Help maintain product quality and ensure customer specifications are followed.
• Foster a positive work environment focused on teamwork, accountability, and high-performance expectations.
• Maintain a safe, clean, organized, and fully operational work environment.
• Provide coverage and additional leadership support when needed.

Skills

Manufacturing experience

Attention to detail

Communication

Team leadership

Prioritization

Multitasking

Computer literacy

Education

High school diploma or GED

Job description

1-800-FLOWERS.COM, INC is seeking a Manufacturing Lead to oversee daily production, coordinate activities, and support associates on the floor. This hands-on leadership role bridges production teams, Supervisors, and upper management to ensure priorities are clear and workflows run smoothly.

You will focus on quality, meet customer specs, and drive department efficiency. Responsibilities include training new staff, guiding tasks, reporting issues, and maintaining a safe, organized work