Shipping Clerk - CVG

stord; Hebron Estates (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Stord, The Consumer Experience Company, seeks a Customer Service Associate to assist customers, liaise with internal teams, and ensure accurate BOL input and carrier check-ins. You will schedule appointments and organize files for timely information delivery.

Responsibilities include generating reports, updating outbound schedules, and maintaining professional written and verbal communication with customers. Lean process improvements are encouraged, with 1 year in customer service required.

Qualifications

• Minimum 1 year experience in a customer service role.
• Completion of High School Diploma or GED.
• Knowledge of Microsoft Word, Excel & PowerPoint.
• Computer/WMS experience preferred and RF experience preferred.
• Suggest ideas to improve daily processes (LEAN).

Responsibilities

• Assists customers on all issues and acts as liaison between customer and Stord personnel.
• Accurate input and verification of BOLs on a timely basis.
• Check in and out all carriers in accurate and timely manner.
• Make or change appointments for customers as required.
• Organize files to ensure proper information and documentation is available.
• Generate and retain required reporting for the customer and Stord.
• Update outbound schedule and dispatch at scheduled times each day.
• Print outbound BOLs and make available for drivers to pick up.
• Communicate with the customer verbally and in writing with a professional attitude.
• Assist in answering phones and making appointments as needed.
• Additional duties as assigned by Supervisor or Management.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

WMS

RF experience

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

What You'll Do:

• Assists customers on all issues, acts as a liaison between the customer and Stord personnel, answers questions, offers solutions, and researches issues in a timely and positive manner.
• Accurate input and verification of BOLs on a timely basis.
• Check in and out all carriers in accurate and timely manner.
• Make or change appointments for customers as required.
• Organization of files, to ensure the proper information and documentation is available to the customer in a timely and efficient manner.
• Generating and retention of any required reporting for the customer and Stord.
• Update outbound schedule and dispatch at scheduled times each day.
• Print outbound BOLs and make available for drivers to pick up.
• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Assist in answering the phones and making appointments as needed.
• Additional duties as assigned by Supervisor or Management
• Maintain orderly desk area with information available to all associates and customers as needed.

What You'll Need:

• Completion of High School Diploma and/or GED
• Must be willing to submit to drug screen and background check
• Must be able to stand for periods of up to 12 hours a day
• Must pass pre-employment test if applicable
• Minimum of 1 year experience in a customer service role
• Knowledge of Microsoft Word, Excel & Power Point
• Computer/WMS experience preferred
• RF experience preferred
• Suggest ideas to improve daily processes (LEAN)