Shipper Support Specialist: Customer-First Logistics

GLS US; Mesa (AZ); On-site; USD 22,730 - 32,373; Full time

Job summary

GLS US is seeking a Shipper Support Representative to assist shippers via chat, email, or phone, addressing questions about GLS applications, products, or services. The role emphasizes customer-first service, timely problem resolution, and professional client interactions in a fast-paced environment.

You will handle tracking inquiries, scheduling pickups, and resolving issues while maintaining strong communication with customers and internal teams.

Qualifications

• High School diploma or GED or equivalent.
• Must be able to lift 75 lbs and stand as required.
• Excellent verbal and written communication skills.
• Experience in call center or customer service environments.
• Familiarity with Salesforce and Talk Desk.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assist shippers through GLS chat, email, or phone.
• Foster and maintain a positive work environment for all teams.
• Promote a customer-first approach in all interactions.
• Assist customers with service questions, tracking deliveries and pickups, scheduling pickups, and resolving complaints.
• Verify solutions effectively resolve customer concerns via verbal or email feedback.
• Provide professional support and ensure customer satisfaction.

Skills

Customer service

Verbal communication

Professional communication

Teamwork

Education

High School Diploma or GED

Tools

Salesforce

Talk Desk

Microsoft Office

Job description

GLS US is seeking a Shipper Support Representative to assist shippers via chat, email, or phone, addressing questions about GLS applications, products, or services. The role emphasizes customer-first service, timely problem resolution, and professional client interactions in a fast-paced environment.

You will handle tracking inquiries, scheduling pickups, and resolving issues while maintaining strong communication with customers and internal teams.