Shipper Support Case Specialist (L3) – Tempe Onsite

Aston Carter; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Aston Carter is hiring for a Shipper Support Case Specialist (L3) at their Tempe, AZ location. The role focuses on resolving inbound transportation issues, vendor and carrier coordination, and continuous process improvements within a contract-to-hire framework.

The position operates Monday–Friday, 8:30 AM–5:00 PM, onsite at the AZA1 building in Tempe. It emphasizes data-driven problem solving, strong communication, and rigorous case management to ensure timely freight movements.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency with spreadsheets and data filtering.

Responsibilities

• Process and resolve shipper support cases using a proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions affecting inbound freight.
• Maintain established case resolution goal rates while sustaining high quality and accuracy.
• Conduct proactive outreach calls to vendors, sellers, and carriers when necessary to prevent or resolve issues.
• Document case resolutions clearly and maintain accurate records to support continual process improvement.
• Collaborate closely with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics and transportation challenges.
• Analyze case data using spreadsheets and filtering tools to identify trends and opportunities for improvement.
• Verify and validate information related to shipments, vendors, and transportation activities.
• Track products and shipment statuses to ensure timely and accurate movement through the supply chain.
• Build and maintain effective working relationships with vendors and carriers to support long-term operational success.
• Handle ambiguous situations with confidence and sound judgment while maintaining productivity and accuracy.
• Follow established procedures while also identifying and proposing creative, scalable solutions to recurring issues.

Skills

Analytical skills

Communication

Excel / data filtering

Independent work

Attention to detail

B2B customer service

Interpersonal skills

Vendor management

Tech savvy

Logistics management

Case management

Job description

Aston Carter is hiring for a Shipper Support Case Specialist (L3) at their Tempe, AZ location. The role focuses on resolving inbound transportation issues, vendor and carrier coordination, and continuous process improvements within a contract-to-hire framework.

The position operates Monday–Friday, 8:30 AM–5:00 PM, onsite at the AZA1 building in Tempe. It emphasizes data-driven problem solving, strong communication, and rigorous case management to ensure timely freight movements.