Shipment Visibility & Carrier Liaison Specialist

Melton Truck Lines; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Melton Truck Lines is seeking a Track & Trace Coordinator to monitor shipments from dispatch to delivery, coordinating with carriers, Carrier Managers, and Account Managers to ensure timely status updates in the TMS.

You will provide real-time visibility, escalate issues, and maintain data integrity in Aljex, supporting continuous improvement of tracking processes and cross-team collaboration.

Qualifications

• Excellent communication and phone skills.
• Strong attention to detail and ability to manage multiple shipments simultaneously.
• Ability to work in a fast-paced logistics environment.
• Proficient with computer systems and data entry.
• Experience with transportation management systems (TMS) and Aljex is preferred.
• Prior experience in logistics, transportation, customer service, or dispatch operations is a plus.

Responsibilities

• Monitor and track shipments from dispatch through delivery to ensure accurate and timely status updates.
• Communicate regularly with carriers to obtain shipment status, location updates, and estimated pickup and delivery times.
• Verify and document shipment milestones, including: En Route to Pickup, On Site at Shipper, Loaded / Departed Pickup, In Transit, On Site at Consignee, Delivered.
• Confirm pickup and delivery appointments with carriers and customers as needed.
• Accurately update shipment information, carrier locations, and load statuses within the TMS and Aljex systems.
• Escalate potential service failures, delays, or communication issues to Carrier Managers and Account Managers.
• Provide real-time shipment visibility and operational support to internal teams.
• Ensure all shipment updates are entered promptly and accurately to maintain customer service standards.
• Assist in developing and maintaining strong carrier relationships through consistent and professional communication.
• Support continuous improvement efforts related to shipment tracking, communication processes, and operational efficiency.

Skills

Communication skills

Attention to detail

Multitasking

Fast-paced logistics

TMS proficiency

Aljex experience

Data entry

Customer service

Tools

Aljex

Job description

Melton Truck Lines is seeking a Track & Trace Coordinator to monitor shipments from dispatch to delivery, coordinating with carriers, Carrier Managers, and Account Managers to ensure timely status updates in the TMS.

You will provide real-time visibility, escalate issues, and maintain data integrity in Aljex, supporting continuous improvement of tracking processes and cross-team collaboration.