Track & Trace Coordinator - Mexico

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Momentum Transportation USA, an award-winning Landstar Agent, is seeking a Track and Trace Coordinator in Jacksonville, FL. The role requires coordinating shipments, maintaining EDI and transportation management systems, and ensuring client requirements are met.

We value proactive problem solving, strong English communication, and the ability to work with carriers and drivers. The position is on-site with standard hours, and bilingual English/Spanish is preferred.

Qualifications

• High School Diploma/GED required; college degree preferred.
• Supply chain, logistics or transportation industry experience preferred.

Responsibilities

• Track and trace all shipments and load status.
• Process EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritize tasks and workload to focus on issues affecting quality and service.
• Adhere to company standards on customer satisfaction, accuracy and timeliness.
• Provide complex problem resolution and guidance to others.
• Utilize company systems and procedures to process client shipments.
• Maintain regular attendance and be willing to work overtime.
• Demonstrate professional behavior and fluency in English; bilingual English/Spanish preferred.

Skills

EDI proficiency

Transportation management systems

Problem solving

Communication

Time management

Professionalism

Bilingual English/Spanish

Education

High School Diploma/GED

College degree preferred

Supply chain/logistics experience preferred

Tools

EDI platforms

Job description

Location: Jacksonville, FL

Job Id:252

# of Openings:2

Job Summary:
The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing customers in Mexico, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the department manager. The hours are M-F, 8a-5pm, ON SITE. (Job is in Jacksonville, FL. Client is in Mexico.) Bilingual English/Spanish required.

Essential Duties and Responsibilities:

• Track and trace all shipments and load status.
• Processes EDI as required (key account/OEM)
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Must be fluent in English; bilingual English/Spanish preferred.
• Perform other duties as assigned.

Education and Experience Requirements:

• High School Diploma/GED required. College degree preferred.
• Supply chain; logistics; or transportation industry experience is preferred.