Shipboard Youth Programs Manager

The Walt Disney Company; San Juan (PR); On-site; USD 60,000 - 85,000; Full time

Job summary

Disney Cruise Line seeks a Youth Activities Manager to lead operations for onboard youth spaces, ensuring exceptional guest experiences and safety. You will supervise the Youth Activities team across venues, manage schedules, training, and budget, while upholding USPH policies and fostering a diverse, inclusive onboard culture.

You will guide direct reports, oversee onboarding and ongoing training, participate in performance reviews, and contribute to department meetings, all while delivering

Qualifications

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting
• Minimum three years of current or previous management experience in a related field leading and motivating a large team
• Degree in related field preferred
• Proven experience leading a team
• Exceptional Guest service skills
• Strong presentation and communication skills
• Must be receptive to CPR training while employed with DCL
• Attention to detail and strong organizational skills
• Ability to lead a team and anticipate and solve problems quickly
• Computer skills including word processing and spreadsheet
• Experience managing complex policies and detailed operational procedures
• Be at least 21 years of age
• Willingness to live and work onboard one of our vessels for a certain length of time
• Can work a seven-day, 70-84 hour week with limited time off
• Can follow Disney Cruise Line appearance guidelines
• Appreciate diversity among guests and crew
• SHIPBOARD role.

Responsibilities

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
• Manage the operation and lead the Youth Activities team responsible for the following venues: It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, Disney Castaway Cay/ Disney Lookout Cay
• Provide leadership for all direct reports. Responsibilities include, but are not limited to: Manage the daily schedules for Youth Activities Staff, Managing personnel files, Conducting performance reviews, including discipline as needed, Ensuring Project Onboard compliance, Monitoring STAR, while making necessary corrections
• Oversee onboard training, new hire and ongoing, Succession planning, Crew recognition and communication, Facilitate department meetings
• Operate within budget guidelines and inventory control, Resolve any Guest complaints or issues
• Responsible for Youth Activities Navigator section, Monitor and observe Youth Programs for Disney show quality
• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
• Function in the role of Youth Activities Counselor or related as needed

Job description

Disney Cruise Line seeks a Youth Activities Manager to lead operations for onboard youth spaces, ensuring exceptional guest experiences and safety. You will supervise the Youth Activities team across venues, manage schedules, training, and budget, while upholding USPH policies and fostering a diverse, inclusive onboard culture.

You will guide direct reports, oversee onboarding and ongoing training, participate in performance reviews, and contribute to department meetings, all while delivering