Shipboard Youth Programs Manager

The Walt Disney Company; Madison (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

Disney Cruise Line is seeking a Youth Activities Manager to lead operations in onboard youth spaces and supervise the Youth Activities staff across venues, ensuring safety, guest satisfaction, and Disney standards. You will manage schedules, training, and budgets while fostering a collaborative, inclusive team culture.

Experience: at least four years in high-volume child care and three years in management. A related degree is preferred.

Qualifications

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting.
• Minimum three years of current or previous management experience in a related field leading and motivating a large team.
• Degree in related field preferred.
• Proven experience leading a team.
• Exceptional Guest service skills.
• Strong presentation and communication skills.
• Must be receptive to CPR training while employed with DCL.
• Attention to detail and strong organizational skills.
• Ability to lead a team and anticipate and solve problems quickly.
• Computer skills including word processing and spreadsheet.
• Experience managing complex policies and detailed operational procedures.
• Be at least 21 years of age.
• Willingness to live and work onboard one of our vessels for a certain length of time.
• Can work a seven-day, 70-84 hour week with limited time off.
• Can follow Disney Cruise Line appearance guidelines.
• Appreciate diversity among guests and crew.

Responsibilities

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces.
• Manage the operation and lead the Youth Activities team responsible for the following venues: It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, Disney Castaway Cay/ Disney Lookout Cay.
• Provide leadership for all direct reports including scheduling, personnel files, performance reviews, and discipline as needed.
• Ensure Project Onboard compliance and monitor STAR, making necessary corrections.
• Oversee onboard training, new hire and ongoing development, succession planning, and crew recognition.
• Facilitate department meetings and manage budgets and inventory control.
• Resolve Guest complaints or issues and maintain Disney show quality in Youth Programs.
• Function in the role of Youth Activities Counselor or related as needed.

Skills

Team leadership

Guest service

Communication

Organization

Attention to detail

Problem solving

MS Word

MS Excel

CPR training

Diversity appreciation

Public health awareness

Education

Degree in related field

Tools

MS Word

MS Excel

Job description

Disney Cruise Line is seeking a Youth Activities Manager to lead operations in onboard youth spaces and supervise the Youth Activities staff across venues, ensuring safety, guest satisfaction, and Disney standards. You will manage schedules, training, and budgets while fostering a collaborative, inclusive team culture.

Experience: at least four years in high-volume child care and three years in management. A related degree is preferred.