Onboard Youth Programs Manager

The Walt Disney Company; Santa Fe (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Disney Cruise Line seeks a seasoned Youth Activities leader to guide the Youth Activities team aboard a Disney Cruise Line vessel. This role oversees venues like It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, and Castaway Cay operations, ensuring safety, quality, and memorable guest experiences.

The position requires strong leadership, guest service excellence, and the ability to work in a fast-paced, multilingual, shipboard environment.

Qualifications

• Minimum four years of recent experience in a high-volume child care operation
• Minimum three years of current or previous management experience leading a large team
• Degree in related field preferred
• Proven leadership and guest service abilities

Responsibilities

• Lead Youth Activities team across multiple venues onboard.
• Manage daily schedules for Youth Activities Staff and handle personnel files.
• Conduct performance reviews and manage disciplinary actions as needed.
• Ensure compliance with USPH policies and onboard safety requirements.
• Oversee training for new hires and ongoing staff development.
• Monitor program quality and handle guest complaints to uphold show quality.

Skills

Guest service skills

Presentation skills

Communication skills

CPR training

Detail orientation

Organizational skills

Team leadership

Computer skills

Policy & procedure management

Education

Related field degree

Tools

Word processing software

Spreadsheet software (Excel)

Job description

Disney Cruise Line seeks a seasoned Youth Activities leader to guide the Youth Activities team aboard a Disney Cruise Line vessel. This role oversees venues like It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, and Castaway Cay operations, ensuring safety, quality, and memorable guest experiences.

The position requires strong leadership, guest service excellence, and the ability to work in a fast-paced, multilingual, shipboard environment.