Youth Activities Manager

The Walt Disney Company; Madison (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

Disney Cruise Line is seeking a Youth Activities Manager to lead operations in onboard youth spaces and supervise the Youth Activities staff across venues, ensuring safety, guest satisfaction, and Disney standards. You will manage schedules, training, and budgets while fostering a collaborative, inclusive team culture.

Experience: at least four years in high-volume child care and three years in management. A related degree is preferred.

Qualifications

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting.
• Minimum three years of current or previous management experience in a related field leading and motivating a large team.
• Degree in related field preferred.
• Proven experience leading a team.
• Exceptional Guest service skills.
• Strong presentation and communication skills.
• Must be receptive to CPR training while employed with DCL.
• Attention to detail and strong organizational skills.
• Ability to lead a team and anticipate and solve problems quickly.
• Computer skills including word processing and spreadsheet.
• Experience managing complex policies and detailed operational procedures.
• Be at least 21 years of age.
• Willingness to live and work onboard one of our vessels for a certain length of time.
• Can work a seven-day, 70-84 hour week with limited time off.
• Can follow Disney Cruise Line appearance guidelines.
• Appreciate diversity among guests and crew.

Responsibilities

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces.
• Manage the operation and lead the Youth Activities team responsible for the following venues: It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, Disney Castaway Cay/ Disney Lookout Cay.
• Provide leadership for all direct reports including scheduling, personnel files, performance reviews, and discipline as needed.
• Ensure Project Onboard compliance and monitor STAR, making necessary corrections.
• Oversee onboard training, new hire and ongoing development, succession planning, and crew recognition.
• Facilitate department meetings and manage budgets and inventory control.
• Resolve Guest complaints or issues and maintain Disney show quality in Youth Programs.
• Function in the role of Youth Activities Counselor or related as needed.

Skills

Team leadership

Guest service

Communication

Organization

Attention to detail

Problem solving

MS Word

MS Excel

CPR training

Diversity appreciation

Public health awareness

Education

Degree in related field

Tools

MS Word

MS Excel

Job description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional.

Responsibilities :

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces

• Manage the operation and lead the Youth Activities team responsible for the following venues:

• It’s A Small World Nursery

• Oceaneer’s Club/Lab

• Edge

• Vibe

• Disney Castaway Cay/ Disney Lookout Cay

• Provide leadership for all direct reports. Responsibilities include, but are not limited to:

• Manage the daily schedules for Youth Activities Staff

• Managing personnel files

• Conducting performance reviews, including discipline as needed

• Ensuring Project Onboard compliance

• Monitoring STAR, while making necessary corrections

• Oversee onboard training, new hire and ongoing

• Succession planning

• Crew recognition and communication

• Facilitate department meetings

• Operate within budget guidelines and inventory control

• Resolve any Guest complaints or issues

• Responsible for Youth Activities Navigator section

• Monitor and observe Youth Programs for Disney show quality

• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed

• Function in the role of Youth Activities Counselor or related as needed

Basic Qualifications :

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting

• Minimum three years of current or previous management experience in a related field leading and motivating a large team

• Degree in related field preferred

• Proven experience leading a team

• Exceptional Guest service skills

• Strong presentation and communication skills

• Must be receptive to CPR training while employed with DCL

• Attention to detail and strong organizational skills

• Ability to lead a team and anticipate and solve problems quickly

• Computer skills including word processing and spreadsheet

• Experience managing complex policies and detailed operational procedures

• Be at least 21 years of age

• Willingness to live and work onboard one of our vessels for a certain length of time

• Can work a seven-day, 70-84 hour week with limited time off

• Can follow Disney Cruise Line appearance guidelines

• Appreciate diversity among guests and crew

Additional Information :

This is a SHIPBOARD role.

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan

• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

** Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Location: United States

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.