Youth Activities Manager

Disney Cruise Line; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Disney Cruise Line is seeking a seasoned Youth Activities Manager to oversee the daily operation of youth spaces onboard. You will lead a diverse team across venues like It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge and Vibe, ensuring safety, show quality and memorable guest experiences.

The role requires multi-year management experience in child care or recreation, CPR training, strong communication, and the ability to work a demanding seven-day schedule aboard a vessel.

Qualifications

• Minimum four years of recent experience in a high-volume child care operation in a recreational, camp or leisure setting.
• Minimum three years of current or previous management experience leading and motivating a large team.
• Degree in related field preferred.
• Proven experience leading a team.
• Exceptional Guest service skills.
• Strong presentation and communication skills.

Responsibilities

• Manage the operation and lead the Youth Activities team for venues: It’s A Small World Nursery, Oceaneer’s Club/Lab, Edge, Vibe, Castaway Cay.Look after daily schedules for Youth Activities staff and personnel records.
• Conduct performance reviews and discipline as needed.
• Ensure compliance with Project Onboard and monitor STAR, with corrections as needed.
• Oversee onboard training and new hire programs; plan succession and crew recognition.
• Maintain department meetings, stay within budget guidelines and inventory control.
• Resolve guest complaints and maintain Disney show quality in Youth Programs.
• Adhere to US Public Health policies and train crew accordingly.

Skills

Team leadership

Guest service

Presentational skills

Communication

CPR training

Attention to detail

Organizational skills

Problem solving

Work under pressure

Education

Related-field degree

Tools

Word processing

Spreadsheet

Job description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community.

Responsibilities :

• Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
• Manage the operation and lead the Youth Activities team responsible for the following venues:
• It’s A Small World Nursery
• Oceaneer’s Club/Lab
• Edge
• Vibe
• Disney Castaway Cay/ Disney Lookout Cay
• Provide leadership for all direct reports. Responsibilities include, but are not limited to:
• Manage the daily schedules for Youth Activities Staff
• Managing personnel files
• Conducting performance reviews, including discipline as needed
• Ensuring Project Onboard compliance
• Monitoring STAR, while making necessary corrections
• Oversee onboard training, new hire and ongoing
• Succession planning
• Crew recognition and communication
• Facilitate department meetings
• Operate within budget guidelines and inventory control
• Resolve any Guest complaints or issues
• Responsible for Youth Activities Navigator section
• Monitor and observe Youth Programs for Disney show quality
• Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
• Function in the role of Youth Activities Counselor or related as needed

Basic Qualifications :

• Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting
• Minimum three years of current or previous management experience in a related field leading and motivating a large team
• Degree in related field preferred
• Proven experience leading a team
• Exceptional Guest service skills
• Strong presentation and communication skills
• Must be receptive to CPR training while employed with DCL
• Attention to detail and strong organizational skills
• Ability to lead a team and anticipate and solve problems quickly
• Computer skills including word processing and spreadsheet
• Experience managing complex policies and detailed operational procedures
• Be at least 21 years of age
• Willingness to live and work onboard one of our vessels for a certain length of time
• Can work a seven-day, 70-84 hour week with limited time off
• Can follow Disney Cruise Line appearance guidelines
• Appreciate diversity among guests and crew

Additional Information :

This is a SHIPBOARD role.

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes
• Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.